Sokhana Scott Yeye

Virtual Customer Service Associate

Message

Intro

East London, South Africa

Virtual Customer Service Associate at Amazon work at home

Studied at Nelson Mandela University

Joined March 14, 2023

Skills

Languages

English

Native or Bilingual

Xhosa

Native or Bilingual

About

I am a young professional with more than 2 and a half years experience working as a Virtual Customer Service Associate with Amazon servicing North American customers. I have gained a lot of extensive experience throughout my tenure and have become an expert at solving customer queries whilst focusing on the customer experience throughout.

Experience

Amazon work at home

Oct 2020 – Present

Remote

Virtual Customer Service Associate

I am tasked with assisting North American customers by addressing and resolving questions pertaining to their Amazon accounts, such as, but not limited to shipping, billing and delivery. Taking ownership of any emerging issues our customers face and effectively resolving any issues experienced while focusing on quality in the customer experience.

LC Waikiki

Aug 2019 – Jan 2020

Gauteng

Retail Sales associate

Job description entailed increasing the sales of items within the store to drive up sales revenue as well as visual merchandising of the inventory to make it easier and more convenient for customers to notice items. All of this coupled with tending to customer queries and effectively resolving any issues using exceptional customer service.

Education

Nelson Mandela University

Feb 2014 – Jun 2018