With experience in virtual assistance, sales, customer service, and quality assurance, I believe I would be a valuable asset to your team.
During my previous roles, I demonstrated exceptional organizational skills, delivered outstanding customer service, and consistently achieved targets. I possess strong communication, time management, and computer skills, along with a dedication to providing exceptional experiences for clients.
Experience
Homegrown Leads
May 2022 – Dec 2022
VA / Sales / Recruiter
Demonstrated exceptional organizational skills by efficiently managing schedules, coordinating meetings, and maintaining contact lists.
Conducted comprehensive market research, identifying lucrative business opportunities and contributing to company growth.
Delivered outstanding customer service, fostering strong client relationships and ensuring client satisfaction.
Proactively initiated cold calls to prospects, effectively promoting property sales and assisting with home purchases.
Process applications and screening potential candidates that best fit for the role
FindATopDoc
Jun 2021 – May 2022
Sales Representative
Excelled in a sales-driven role, consistently achieving targets by effectively utilizing cold calling techniques.
Leveraged strong communication skills to engage potential customers, building rapport and persuasively selling products.
Demonstrated a deep understanding of client needs, providing tailored solutions and delivering exceptional customer experiences.
Sykes Asia
Jan 2021 – Feb 2022
Alabang Muntinlupa
CSR/ QA
Exhibited outstanding product knowledge and professionalism, promptly providing accurate information and resolving customer concerns.
Consistently delivered high-quality service, ensuring customer satisfaction and retention.
Investigating and identifying the root causes of quality issues, customer complaints, or process inefficiencies. Implementing corrective actions and preventive measures to address the identified issues.
Collaborating with team members and providing guidance, training, and coaching sessions to improve quality awareness, adherence to processes, and overall performance.
Maintaining accurate records of quality assessments, audit findings, and performance metrics. Generating reports and presenting data to stakeholders to highlight quality trends, areas of improvement, and potential risks.
Iqor Philippines
Oct 2018 – Dec 2020
TSR/ CSR/ Collections/Team Leader
Demonstrated strong leadership skills by overseeing and analyzing customer interactions to drive team performance and exceed customer expectations.
Exhibited exceptional problem-solving abilities, swiftly addressing customer inquiries and effectively resolving issues.
Provided comprehensive technical assistance, successfully troubleshooting computer hardware and software problems for users.