Srinivas Tr

Biritsh Labs Care Care

Jan 2023 – Present

Bangalore

Digital Marketer

My responsibility is to manage their social media campaigns and develop content. Create and edit videos/photos. Run ad campaigns targeting specific audience. Interact with interested users and convert them into leads. Implement techniques from Facebook ads and google ads to run efficient campaigns.

HappiDoc (Idea Bubbles)

Dec 2020 – Apr 2022

Remote

Marketing Consultant (Healthcare Market Research)

Generating new business opportunities through cold calling, market research,and email advertising. CRM Management Develop efficient methods for gathering data. Mentoring researchers in healthcare market research techniques.

Tendence NOW

Mar 2019 – Nov 2020

Paris/Bangalore

Founder/Propreitor

Responsible for sourcing products efficiently by maximizing margin delivery. Implementing solutions for customs clearance and working with logistical partners for overseas import. Develop e-commerce sales strategy, manage content creation and listings. Review competitors, monitor sales with AMZSCOUT. Develop online marketing strategies for Amazon PPC, social media adverts.

Car Culture

Jun 2011 – Nov 2017

Bangalore

Founder/Propreitor

Identified product distributors and purchased goods at a cost-effective price, improving margins by 30%. Recruited, trained and supervised 4 automotive technicians. Effectively managed store inventory and placed orders for new inventory. Completed inventory count on schedule. Managed accounting, payroll, negotiated prices, terms of sales, quoted prices and credit terms. Answered vehicle queries and recommended products. Handled customer issues quickly to maintain high satisfaction levels. Used networking opportunities to create successful and ongoing customer relations. Develop and implement process changes aimed at increasing store revenue, reducing customer service issues and improving staff performance. Developed the business leads and increased clients through marketing efforts.

Clear Water techonologies PVT LTD.

Jan 2009 – Feb 2010

Bangalore

Technical Support

Answered queries for newly launched consumer electronic products andassisted consumers with their purchase. Assisted customers with technical issues by effectively troubleshooting software issues. Assisted customers with setting up their electronic devices such as wiring and initial setup. Overlooked the warranty of their purchased electronics through our database and assisted them in claiming warranty. Was promoted to assist customers for a variety of consumer electronics for different brands. Received client appreciation for developing a method to troubleshoot digital photo frames for its incompatibility with MacOS. Responsible for providing on the job training for new technicians. Developed a database with solutions for all technical issues under a single FAQ to assist the rest of the team to solve software and hardware issues effectively.

America Online PVT LTD.

Jan 2005 – Feb 2006

Bangalore

Technical Support

Responsible for providing technical support related to ISP and OS by guidingcustomers through troubleshooting steps in a calm, empathic and efficientmanner. Collected relevant data relating to customers and issues, maintained a database for future reference. In a stressful environment of handling more than 100 calls each day, I created a set of time-management skills to meet my daily goals. De-escalated irate callers in a composed manner so that I could take charge of the call and continue troubleshooting technical difficulties. Consistently achieved the highest issues resolved per call in my team. Was promoted to troubleshoot ISP issues on MacOS platform. Responsible to assist new tech support executives by attending live calls in their presence to demonstrate the process.

Skills

Languages