Stacy-Ann Richardson, B2B Sales & Care Specialist | Email Marketing | Virtual Assistant

About

I have considerable experience, concerning being a Sales Manager and previous roles as a Restaurant Server, Sales Expert, Consultant / Billing Specialist / Manager’s Assistant and Customer Service Representative. I am very versatile when it comes on to Data Entry and being team player. I strive to seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. I am confident that my meticulous nature, exemplary leadership and customer service skills, along with my proficiency in sales and billing will allow me to be a valuable addition to your staff. In short: Experienced personnel with a history of working in the Information Technology and Services industry. Skilled in Microsoft Word, Customer Satisfaction, Web Design, Contact Centers, and Account Management

Experience

Centerfield Jamaica

Feb 2019 – Oct 2023

Kingston, Jamaica

Sales Manager

Manage, Coach and develop Agents . Report and Analyze data set to produce results. As a team lead, you are responsible for upskilling your team on daily or interval updates on information, ensure what was taught is expounded on and is being applied. You are the drive and motivator for your team. This is your work family, they are your responsibility to push for performance growth and ensure that they are comfortable based on environs as well as mindset. I was a Sales manager for the T-Mobile Account. Skills: Defining Requirements · Quality Assurance · Team Building · Leadership · Time Management · Data Analysis · Coaching · Sales · Communication · Business-to-Business (B2B) · Microsoft Office

Sutherland Global Services

Jan 2017 – Jan 2019

Kingston, Jamaica

Consultant / Billing Specialist / Sales Agent

Assisted customers with troubleshooting their cellphones, television service and internet service. While listening to customer concerns/questions and providing information or assistance accordingly. Had also taken customers' orders, processed billings and payments and correctly recorded customer information, promoted and sold products/services using solid arguments to existing and prospective customers. I was on the AT&T/DirecTV account.

TecHospital

Apr 2016 – Dec 2016

Spanish Town, Jamaica

Sales Manager’s Assistant

Assisted the manager in organizing, planning and implementing strategies to attract customers and assisting with food serving within the restaurant dept. While assisting with the sales and purchasing processes and unlocked devices, monitoring inventory level. Along with acknowledging any issues customers were facing with products and services and assisted with resolving them in a timely manner.

Fullgram Solutions

Apr 2012 – Nov 2012

Kingston, Jamaica

Customer Service Representative

Analyzed customers' issues, performed troubleshooting and resolved or escalated issues to relevant teams while responding to customer queries and provided updates through various means of communication. I was on the Digicel Jamaica (telecommunication) account.

Acs, A Xerox Company

Oct 2011 – Mar 2012

Naggo Head, Portmore

Customer Service Representative

Answering customer's questions about products and services using indepth product knowledge while providing information about the status of an order or shipment, processed returns and answered questions about shipping rates or methods. I was on the Amazon.UK account.

Education

The University of The Commonwealth Caribbean

Sep 2018 – Aug 2021

Bachelor of Science, Information Technology

Stonyhill HEART Academy

Aug 2009 – Aug 2010

NVQ-J, Web Design

Stacy-Ann Richardson

B2B Sales & Care Specialist | Email Marketing | Virtual Assistant

Skills

Languages