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Stacy-Ann Richardson

B2B Sales & Care Specialist | Email Marketing | Virtual Assistant

Kingston, Jamaica
Studied Information Technology at The University of The Commonwealth Caribbean
Studied Web Design at Stonyhill HEART Academy
Joined November 21, 2023



I have considerable experience, concerning being a Sales Manager and previous roles as a Restaurant Server, Sales Expert, Consultant / Billing Specialist / Manager’s Assistant and Customer Service Representative. I am very versatile when it comes on to Data Entry and being team player. I strive to seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. I am confident that my meticulous nature, exemplary leadership and customer service skills, along with my proficiency in sales and billing will allow me to be a valuable addition to your staff. In short: Experienced personnel with a history of working in the Information Technology and Services industry. Skilled in Microsoft Word, Customer Satisfaction, Web Design, Contact Centers, and Account Management
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Centerfield Jamaica
Feb 2019 – Oct 2023
Kingston, Jamaica
Sales Manager
Manage, Coach and develop Agents . Report and Analyze data set to produce results. As a team lead, you are responsible for upskilling your team on daily or interval updates on information, ensure what was taught is expounded on and is being applied. You are the drive and motivator for your team. This is your work family, they are your responsibility to push for performance growth and ensure that they are comfortable based on environs as well as mindset. I was a Sales manager for the T-Mobile Account. Skills: Defining Requirements · Quality Assurance · Team Building · Leadership · Time Management · Data Analysis · Coaching · Sales · Communication · Business-to-Business (B2B) · Microsoft Office
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Sutherland Global Services
Jan 2017 – Jan 2019
Kingston, Jamaica
Consultant / Billing Specialist / Sales Agent
Assisted customers with troubleshooting their cellphones, television service and internet service. While listening to customer concerns/questions and providing information or assistance accordingly. Had also taken customers' orders, processed billings and payments and correctly recorded customer information, promoted and sold products/services using solid arguments to existing and prospective customers. I was on the AT&T/DirecTV account.
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Apr 2016 – Dec 2016
Spanish Town, Jamaica
Sales Manager’s Assistant
Assisted the manager in organizing, planning and implementing strategies to attract customers and assisting with food serving within the restaurant dept. While assisting with the sales and purchasing processes and unlocked devices, monitoring inventory level. Along with acknowledging any issues customers were facing with products and services and assisted with resolving them in a timely manner.
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Fullgram Solutions
Apr 2012 – Nov 2012
Kingston, Jamaica
Customer Service Representative
Analyzed customers' issues, performed troubleshooting and resolved or escalated issues to relevant teams while responding to customer queries and provided updates through various means of communication. I was on the Digicel Jamaica (telecommunication) account.
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Acs, A Xerox Company
Oct 2011 – Mar 2012
Naggo Head, Portmore
Customer Service Representative
Answering customer's questions about products and services using indepth product knowledge while providing information about the status of an order or shipment, processed returns and answered questions about shipping rates or methods. I was on the Amazon.UK account.
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The University of The Commonwealth Caribbean
Sep 2018 – Aug 2021
Bachelor of Science, Information Technology
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Stonyhill HEART Academy
Aug 2009 – Aug 2010
NVQ-J, Web Design