Stefan Bozhinovski

About

Experienced Customer Service Team Lead with a demonstrated history of working in the telecommunication and automotive industries. Skilled in Political Science, Analytical Skills, Customer Service, Sales, and Data Analysis. Strong professional with a Graduated Demographer focused in Demography and Population Studies from Faculty of Natural Sciences and Mathematics Skopje .

Experience

Johnson Matthey

May 2019 – Present

Skopje

Customer Service Team Lead

Managing on-time receipt and accurate capturing of weekly release schedules on SAP. • Oversee the on-time production and supply of finished product in line with customer requirements in order to achieve 100% OTIF (on time in full) delivery rating, • Ensuring midterm delivery plan visibility (10 weeks production release plan) is communicated with the customers on a weekly basis. • Escalating canner schedule volatility to all internal/external stakeholders. • Ensuring all team members are achieving their KPI’s daily as well as achieving longer term goals. • Managing efficient run in/run out of all new/old programs ensuring on time supply of finished product-run out plans, liaising with Regional Account Managers and local Finance/Planning team. • Support Planning Team on all matters relating to customer supply. • Compilation and submission of monthly reports, KPI’s etc. • Resolvimg complaints and backcharges. • Leading and motivating a highly skilled team of Customer Service Executives. • Display the highest level of verbal and written communication to our customers. • Providing the necessary feedback, training, and development to the customer service executives to improve their accuracy, productivity, and quality and overall work standards. • Ensuring the team provides the highest levels of accuracy and attention to detail to deliver excellent customer service. • Proactively assisting and implementing order process improvements. • Development, implementation and enforcing Supply Chain procedures.

SRVR

Oct 2015 – May 2019

Troy-MI (Remotely)

Customer service Team Leader

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. • Two years in charge for https://www.apelainc.com. - Successfully completed AT&T trainings for porting, Ban to Ban and activation on a new phone numbers through the official AT&T web applications Phoenix and OPUS. - Working with GSM and CDMA technology connection. * Customer Service Team Leader • Responsible for training new employees: monitor their work, helping them in assistance of the customers. • Preparing, daily, weekly and monthly reports as well as evaluation for each employee separately. • Daily communication with the CEO and Manager of the company.

State Statistical Office

Nov 2013 – Sep 2014

Skopje

Intern

• Receive, enter, transmit and file documentation in accordance with the relevant document management system • Statistical analysis of demographic data using different mathematical equations • Conduct public polls in households, collect and analyze the obtained data

Education

Military Academy “General Mihailo Apostolski”

Sep 2018 – Present

Master's studies , Digital Forensics and Cyber Security

Faculty of natural sciences and mathematics, University “St Cyril and Methodius”, Skopje

Sep 2010 – Nov 2014

Graduated demographer, Demography

Stefan Bozhinovski

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