Additionally, I've specializedin business data management and social media graphicdesign, providing targeted, high-level support.
Experience
Virtual Generation LTD
Feb 2023 – Jan 2024
Birkirkara, Malta
Level 2 Help Desk Support
Second-level Help Desk for customers experiencing issueswith betting systems and iGaming software.
Utilizing the back office to monitor applications connectedto internal systems and overseeing customer accounts.
Daily analysis of company data at my level.
Coordinating first-level help desk operations.
Create
manuals to explain applications to both customersand internal colleagues,
