Stephanie Alimes, Virtual Executive Assistant and Customer Support Specialist

About

Hi, I’m Stephanie! With a robust background spanning executive assistance, customer support, and project management, I’m equipped to enhance your business efficiency and streamline operations! 🥳

Experience

Canny.io

Jan 2024 – Present

Wilmington, DE (Remote)

Executive Assistant

•Provide Tier 1 customer support via Intercom, addressing inquiries and resolving issues efficiently. •Conduct lead scraping to support business development and marketing efforts. •Manage complex travel arrangements for the CEO and team, including Airbnb bookings, food and transportation options, and activity planning for retreats. •Oversee email communication using Missive, ensuring timely responses and organization. •Coordinate projects using ClickUp, tracking progress and facilitating team collaboration. •Support product release activities, coordinating with cross-functional teams to ensure smooth launches. •Offer personal assistance to the CEO, handling various tasks to streamline their workflow. •Screen and review thousands of resumes for roles including Account Executive, Solutions Engineer, and Content Marketing Manager, contributing to successful recruitment efforts.

PreshClean Inc.

Mar 2023 – Jan 2024

Pleasantville, NY (Remote)

Executive Assistant

•Managed all inbound communications, including calls, emails, lead form submissions, Facebook leads, Google leads, and messages. •Utilized Jobber for scheduling jobs and estimates, recording payments, invoicing, and other administrative tasks. •Conducted cold outreach via email and phone to potential commercial clients to generate new business opportunities. •Engaged with customers and followers using Canva, Google My Business, and Meta Business Suite. •From September to December, interviewed hundreds of applicants to find a replacement for the role, ensuring a smooth transition.

Green Brilliance

Jul 2022 – Feb 2023

Herndon, VA (Remote)

Appointment Setter & Closer

•Acted as the first point of contact and set appointments for prospective clients using GoHighLevel. •Addressed client inquiries and updated database information. •Mentored new sales team to surpass goals in alignment with brand standards. •Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks via Zoom. •Produced quotes, proposals, and contracts as part of the sales process.

AT&T

Apr 2021 – Jun 2022

VXI Global Solutions Davao, Philippines

Advanced Mobility Technical Support Representative

•Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction. •Managed high levels of call flow and responded to mobility technical support needs •Collaborated with supervisors to escalate and address customer inquiries or technical issues. •Assisted customers in identifying issues and explained solutions to restore service and functionality.

Caesars Entertainment

Jan 2020 – Feb 2021

Alorica Inc. Davao, Philippines

Hotel and Casino Specialist

•Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers. •Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. •Fulfilled reservation requests by determining the rooms available to meet guests' desires.

Le Tote

Feb 2018 – Dec 2019

Awesome OS Davao, Philippines

Customer Service Representative

•Provided billing, shipping, and retention assistance to start-up rental service for women's apparel using TalkDesk Callbar for calls and Zendesk for emails. •Resolved problems, improved operations, and provided exceptional service.

AT&T

Sep 2016 – Dec 2017

Sutherland Global Services Davao, Philippines

Billing and Sales Representative

•Managed customer accounts to secure customer satisfaction and repeat business. •Utilized Salesforce CRM to manage customer accounts and track performance metrics. •Resolved customers' service or billing complaints by performing activities such as refunding money and adjusting bills. •Assessed customer needs and utilized suggestive selling techniques to drive sales. •Informed customers of promotions to increase sales productivity and volume.

Education

University of Mindanao

Jun 2014 – Apr 2018

Bachelor of Business Administration, Financial Management

Stephanie Alimes

Virtual Executive Assistant and Customer Support Specialist

Skills