Subhadeep Das, Information Technology Manager

About

Actively looking for new opportunities in Governance and Management of IT (projects & operations). IT Manager with a passion for Optimization, Automation, Machine Learning and AI and providing the best quality of services with real value additions. I love to think outside the box and look for solutions best suited for the business interest with a focus on Risks, Compliance and return on Investments.

Experience

Freelance Agency Network

Nov 2020 – Present

Ukraine

Senior IT Project/Product Manager

•Software Development & Delivery Management. •Management of 8 Project & Product Management for different outsourced Clients. •Software Development from Design to Development including phases of Discovery, Design (UX/UI), Development, Hosting Cloud (AWS/Azure), Development (Frontend/Backend/Database). •Platform Development from Design to Development and Support services. •Data Management solutions development: Data scraping - Data Analytics - ETL. Data Warehousing & Data Lakes (Glue, Athena, S3, Kinesis Firehose, Lamda, Google Analytics) •Implementation of compliance policies including SOX, PCI-DSS (US Clients), GDPR (EU) and other local and regional compliance for different clients. •Project Management using Jira, Asana, Trello, Confluence, Hubstaff, Tempo for Agile, Waterfall and PMBOK Methodologies. •Service Delivery Management using ITIL. •Outsourced Services Management for clients from EU, Americas, GCC and ASPAC. •Product Manager for Asset & Wealth Management platforms (Fintech). •Implementation of IT security policies and audit.

Silver Holdings

May 2020 – Oct 2020

Luxembourg

IT Operations Manager

IT Operations Management •Align technology vision with business strategy by integrating company processes with the appropriate technologies •Responsible for keeping all the IT equipment and services running meeting the agreed Service Level Agreement •Maintain the operational integrity of the technologies and services provided. •Maintain existing enterprise infrastructure, while providing direction in all technology-related issues by managing the Technical Customer Support function. •Defines and generates KPIs to measure quality and continuous improvement. •Ensuring all applicable IT policies and procedures are documented and operating effectively. •Infrastructure & Applications Management from Data/Security and Compliance perspective. •Implement DR & BCP plans and perform regular testing. •Deal effectively and resolve any issues that impact the infrastructure and to work with the service delivery manager to communicate with the Business on progress and estimated fix time. •Being proactive and producing high quality documentation in support of all projects (status reports, proposals, presentations). •Identifying project dependencies and critical path. •Working effectively to establish strong working relationships with key business stakeholders. In particular, creating an environment where there can be both formal and informal communication. •Ensuring the timely escalation of unresolved issues and early warning on key risks. •Managing the IT P&L and Invoice payments to ensure that invoices are correct and that payments are only made when the appropriate milestones have been reached.

European Investment Bank

Feb 2019 – Apr 2020

Luxembourg

IT Service Manager

•Governance of the Information Technology Infrastructure teams comprising of Servers OS teams, Virtualization teams, Storage & Backup teams, Operations management team and other project teams. •Responsible and Accountable for the IT support of the existing architecture (Legacy) and new Infrastructure architecture (SDDC based on Cisco ACI solutions & VMware SDDC solutions). •Financial Management of yearly IT Budget & Billing for all IT Infrastructure, Operations, and project teams. Responsible for the P&L of the IT budget for services and support. •Establish Infrastructure, operational & software development processes based on ITIL & AGILE based best practices aligned to ISO 27000 standards. •Implementation of new technologies, processes and partnerships in order to improve productivity and stability of the infrastructure. Define new way of working for the Infrastructure teams to support a Software Defined Datacenter (SDDC). •People Management of 6 Team leaders at the EIB institution for IT support and approximately 40 engineers for BAU and Projects.

Victor Buck Services

Apr 2017 – Dec 2018

Luxembourg

Chief Technology Officer

•Governance of the Information Technology comprising of Infrastructure & Development. Management of several IT teams including Operations, Development, Infrastructure and project teams. •Responsible and Accountable for the IT support of the existing and new products & solutions for clients. Responsible to define and implement a secure development lifecycle (SDLC) needed to support Product development. •Financial Management of the yearly IT Budget for all IT Infrastructure, Operations, Development and project teams. Responsible for the P&L of the IT budgets equivalent to 10% of revenues (approx. 5 M €) budget. •Responsible for the Digital Transformation of VBS including implementation of new technologies, processes and partnerships in order to improve productivity and stability of the infrastructure and development. Develop Vision and Roadmap to go towards a Software Defined Datacenter (SDDC). •Define, create and implement the IT roadmap for 2017-2019 focusing on removal of obsolete legacy systems and processes and renewal towards new solutions and technologies such as Object storage solutions, Next generation networks, Software defined networking and improved firewall solutions. •Sponsor and driver for key IT projects including Data consolidation, Data protection, Email Security, Managed File Transfers, Firewall and Storage renewal, Storage consolidation, network optimization and datacentre management. •Participated in the Implementation of key projects such as GDPR, ISO 27001 and PSDC. •People Management of 3 Head of Department, 12 Team Leaders and 56 IT staff in total.

Dimension Data (NTT)

Apr 2014 – Mar 2017

Luxembourg

Managed Services Manager

•Governance & Management of the Service Management team comprising of Service Delivery & Operations Managers. Assignment of Service Delivery Managers & Operational Managers to support the Client Operations. •Manage the implementation of governance, organization, tools & procedures to setup the services for the clients. Setup & Manage the service management procedures. Escalation point of contact for Clients and Service Management teams. •Alignment of the Service Management team to the internal organization while continuing to deliver strong qualitative and quantitative services to the clients. •Implement standard ways of working (WoW) in order to improve efficiency, increase Automation and optimization of the services to deliver faster and better support. •Improve Quality of services while ensuring profitable services. •Service Management for Uptime, Enterprise and Professional services clients. •Manage customer satisfaction and dissatisfaction. Provide service performance and service achievement reports to the management and IT/business representatives of the clients. •Financial Management for the Service Management team including management of P&L and profitability for clients. •Senior Service Delivery Manager role in addition to the Service Management role and managing critical clients for Uptime, Managed services, Enterprise services and ITO clients such as key EU and financial institutions. •Improve effectiveness and efficiency in the delivery of support, managed, enterprise services and ensure respect of key deliverables and SLA. Work with the service management team to define and implement workflow, processes to improve the service quality. •People Management of 10 Service Delivery Managers and 30 IT support staff for Managed services.

Sogeti / Capgemini

Dec 2013 – Apr 2014

Luxembourg

Infrastructure Consultant

•Management of Tenders for Financial sector & EU institutions in Luxembourg from a technical and strategic focus. •Planning and managing the bid team from outset to closure, including co-ordinating and justifying estimates and price development to senior management and the Client. •Developing and management of a Service Delivery Plan, Project Roadmap, Transition & Handover Plan to support the activity, resources and interdependencies. •Managing the identification of delivery risks and issues and ensures that these are assessed and appropriately managed. •Identifying and resolving issues and manage bid risks, including the development of contingency plans. • Negotiating and validating SLA, KPI for the contract. •Taking the lead in managing relationships including internal and external team members, stakeholders and Sponsors / Project Board. •Provide strategic, technical and commercial guidance and entrepreneurial flair to complex RFP and tenders. •Facilitate and challenge technical solution development to produce winning bids.

HCL Technologies

Oct 2012 – Dec 2013

France

Associate General Manager

•Service delivery for the customer in line with the agreed statement of work (SOW) and service levels (SLA), as per the contract. •Management of Operations & Service Delivery for France. •Management of End User support, IT Infrastructure & Applications Operations across all Datacenters in France. •Monitor daily / weekly / monthly status reports of compliance with respect to SLA/s and drive deviations to closure. •Ensure customer satisfaction. Review customer feedback and take corrective action. Handle customer escalations. •Extract and get management attention and support for open issues as needed. •Service delivery reviews on operations and SLA adherence. •Implementation of ITIL and AGILE processes for Service Management and Applications management for the clients. •Establish operational processes based on ITIL based best practices aligned to ISO 20000 standards. •People Management of 20 Onsite IT Support staff and 80 offshore support staff for IT services to the clients.

Transcom Worldwide

Jun 2006 – Oct 2012

France

IT Manager (South Europe)

•Global Client Account Management for EMEA region for client’s eBay, PayPal, SFR, Virgin Mobile, UPS & other clients. •Provide solutions for client’s IT needs expectations & issues & participate in roadmap definition, change management, integration & rollout of new technology for the client & Transcom. •Manage PMO for Client Infrastructure Change & Integration. Management of Technology costs, budgets & billing of technology costs & services for the client. •Define & Implement an ITIL based Service Delivery Teams taking responsibility of Service Desk, 1st and 2nd Level IT support teams (team size: 30+, Opex: 250K €, In scope: 2 regions, 3 countries, 9 sites). • Setup / Maintenance & Support of IT Infrastructure (systems/Networks/Telephony/Asset & License Mgt) for South Region. •Project Management for Infrastructure deployment including Global MPLS & P2P network, Server virtualization, Data Center setup, Site Setup(Soissons & Tunis 2), Client integration projects (eBay, PayPal, UPS, SFR & Virgin Mobile). •Implementation of ITIL and AGILE processes for Service Management and Applications management for the clients. •Participate in the development of new business/ client service review meetings for performance reports, service& quality improvements/process and manage customer relationships. •Setup & Manage Data Center operations & support for company & clients. •Responsibility over 250K euros budget through regional IT service delivery operations. •People Management of 17 IT Engineers in France, Italy, Spain & Tunisia and 125 Offshore staff based in Budapest, Barcelona and Manila in an onshore/offshore support model.

Nokia

Jan 2005 – Jun 2006

France

UMTS Engineer

•Management & Administration of UTRAN & OSS UTRAN •Effectuate Reconfiguration Operations on the Network. •Effectuate Node B mutations & Reconfiguration of Software on UTRAN. •Migration of equipment from OSS 3.2 to OSS 4.0. •Manage & Coordinate Network Operations with Technicians on site. •Report & Analyze ATM & IP Network Problems. •Interface between Nokia & Clients for resolving Network Problems. •Quality of Service and 2/3 line support. •Administration of the Tool NetAct Planner for Users & Projects. •Migration of NetAct Planner 4.1 to newer versions 4.2 and 5.0 & related oracle databases (Oracle 8i to Oracle 9i). •Manage OSS and NetAct Planner Interface. •Optimization of the Packet Core Services.

Education

Institut National des Telecommunications (Telecom Paris)

Jun 2003 – Jan 2005

Master of Science, Networks & Telecommunications

University of Madras

Apr 1998 – May 2002

Bachelor of Engineering, Computer Sciences & Engineering

Subhadeep Das

Information Technology Manager

Skills

Languages