I have been working in the BPO Industry for over 10 years, handling different accounts from voice to non-voice (customer service, retention, inbound & outbound sales to technical support and e-mail specialist) I have over at least 5 years of Leadership experience handling multiple clients and supporting various departments. I specializes in Project Management, Learning & Development, and Technical & Non-technical Recruitment.
Experience
Focus Support Associates Inc.
Oct 2017 – Present
Metro Manila, Philippines
Training and Facilities Manager
Responsible for Training New Hire Candidates for all
Department and Position
Identify and assess the training needs of the organization
through job analysis, career paths, and consultation with other
departments.
Develop training manuals that target tangible results.
Develop individualized and group training programs that
address specific business needs.
Implement Effective and purposeful training methods
Effectively manage the training budget and Evaluate
organizational performance to ensure that training is meeting
business needs and improving performance.
Continuously assesses, improves, and streamlines departmental
procedures to optimize performance.
Responsible for Administrative and Site operations such as, but
not limited to: Amenities and Service payments, Upkeep and
Housekeeping, Coordination of company activities, Monitoring
and upkeep of company assets, ensuring ample supply of
company perishables are always on hand, enforcing industry
standards regarding employee health and safety.
Maintain an up-to-date record of all company-related expenses
as it relates to payments that are relevant to the Facilities
department.
Ensure all purchases are in line with the standard Three (3)
vendor policy/proposal
Display comprehensive knowledge of all contractual
agreements related to the site or its extended facilities.
Leads develop, and mentors staff to reach the highest potential
while demonstrating service excellence.
Upholds all areas of company policies, procedures, operational
integrity, and compliance with regulations governing
international BPO practices.
Continuously seek out new best practices to improve the
structure of any initiative or project being implemented or
supported.