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Surya Bharti

Support/helpdesk

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Intro
Kathmandu, Nepal
Customer Support/ helpdesk at Sastra creations Pvt Ltd
Studied Commerce at Indira Gandhi National open University
Studied Management at The chandbagh higher secondary school
Joined July 5, 2020

Skills

Languages

English
-
Fluent
Hindi
-
Fluent
Nepali
-
Fluent
About
Hi, Surya here, I am working as support/helpdesk. I have two years of experience. While in this two years of experience I have provided my services to the organisation, where you can see some portfolio down. While in this role I was responsible of handling phone calls, emails, coordinate with customer about the issues, solve their issues by coordinating with the managers, data entry into database system, handle social media queries, provide product details to the customer. Writing manual, product proposals. Skills: Operating system: windows, crome OS, Mac Tools: Microsoft word, excel, powerpoint, spreadsheet Google docs, photoshop. I am open to the new project and would love to be the part of new project and challenges Thank you for the time to read my details. Regards, Surya
Experience
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Sastra creations Pvt Ltd
Mar 2018 – Present
Kathmandu, Nepal
Customer Support/ helpdesk
Provide technical assistance and support for incoming queries and issues related to system, hardware, and software. ● Respond the queries over phone calls and mails. ● Write a training manual. ● Train computer users ● Maintain daily performance of system ● Respond to email messages for customers seeking help. ● Ask questions to determine the nature of the problem. ● Attend the indoor and outdoor events.
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Next models nepal Pvt Ltd
Apr 2017 – May 2017
Kathmandu, Nepal
Front desk officer
Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.) ● Greet and welcome the guests ● Answer questions and address complaints ● Answer all incoming calls and redirect them or keep messages ● Receive letters, packages etc. and distribute them ● Prepare outgoing mail by drafting correspondence, securing parcels etc. ● Check, sort and forward emails ● Monitor office supplies and place orders when necessary ● Keep updated records and files ● Monitor office expenses and costs ● Take up other duties as assigned (travel arrangements, schedules etc.)
Education
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Indira Gandhi National open University
Jan 2018 – Present
B.com, Commerce
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The chandbagh higher secondary school
Jan 2015 – Jan 2017
+2 certificate, Management