JANUARY 2021 – MARCH 2021
ESUPPORTOFFICER IN BAND S WITH SUB-BAND S-1 IN OPERATIONS, KNOAH ORGANISATION PRIVATE LIMITED.
-Worked as Support Officer as a start of my career.
- Worked for 3 Months.
- Up to the Mark in Meeting the Goal.
MARCH 29 2021 – TILL NOW
L3 ASSOCIATE, AMAZON.
- Working as a SELLING PARTNER SUPPORT IN Amazon.
- Hired as a Normal Associate.
- Trained in FBA, IIDP. M@
- Skills Upgraded to FBA Financial Transactions.
- Working under FFT SKILL SET.
- Helped peers and auditors to understand my method of solving the seller’s issue by Giving detailed annotations on the case which lead to faster resolutions.
- Guides the Seller’s as per their level of understanding until they are fully satisfied with the resolution.
- Selected for the FFT Pilot Batch by the Supervisor for the Improvement of process.
- Acting as an Internal Quality Auditor (IQA) in the team, in order to reduce the team errors and meet the metrics.
- Worked with internal team (ACES OPERATIONS KTR) on a project in Order to clear the Back log Gembas, to rectify the errors in the existing process and Bring Improvement for Easy Understanding.
KEY RESPONSIBILITIES
- Support global Kaizen & ACES initiatives
- Deep Dive and Drive Process, SOP.
- Able to transform raw thoughts into clear documentation and requirements.
- Validate GEMBA issues submitted by associates and complete the follow up actions needed to progress these issues to the appropriate Resolver Groups within defined timelines.
- Lead data collection, time studies, and other data analysis as part of continuous mechanism improvement efforts.
- Surface GEMBA mechanism gaps and SOP/Document requirements to the ACES leadership team.
- Responsible for meeting the GEMBA intake review timelines and quality of issues submitted after the review.
- Provide regular feedback to GEMBA issue stakeholders, close the feedback loop.
- Identify and validate the impact of improvement opportunities.
- Balance multiple ongoing projects, tasks, and priorities.
- Develop creative methods and processes for improving core performance based on audit findings.
- Strong written and verbal communication skills; including the ability to comfortably engage with internal and external stakeholders.
- Identify and articulate issues, and escalate appropriately.
- Demonstrated ability to identify, surface, and contribute to cross-team process improvement projects.
Experience
Amazon development centre
Mar 2022 – Sep 2022
Hyderabad
Seller Support Associate, PSAS-Seller and BrandSupport
The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
