Taha Zouhair is an accomplished Customer Service Executive with a proven track record of resolving complex issues and delivering exceptional customer satisfaction. With a strong focus on empathetic communication and a passion for providing exceptional experiences, Taha has excelled in various customer service roles.
Experience
Ounass.com
Sep 2021 – Present
Dubai
Customer Service Executive
Manage complaint pipeline for timely resolution.
Maintain records of data communication problems and actions taken in investigations, prioritizing workload.
Facilitate interdepartmental communication for efficient customer support.
Provide support and feedback for business-related inquiries.
Handle all ticket escalations and determine appropriate escalation points for Managed Services.
Research and communicate new solutions based on client needs/requests.
Drive client profitability through analysis of issues and difficulty management.
Assist in training and guiding other employees.
Provide knowledgeable answers to customer inquiries regarding products and brands.
Assist clients with online orders and manage order-related tasks.
Follow up on orders and maintain communication with customers, repair services, buyers, etc.
Ensure the highest level of customer service through timely follow-up on all customer requests.
Manage ongoing customer relationships using CRM tools.
Assist customers with after-sales service issues.
Serve as a primary contact for customer inquiries about products, luxurious brands, and policies.
Clearly communicate company policies to clients.
Maintain and update regular client correspondence.
