I started off as an agent in the customer service field, became a trainer then moved on to becoming a Team manager, as a team manager I coached motivate and developed agents into taking great sounding phone calls.
Experience
Alorica
Feb 2014 – Mar 2022
Kingston
Team Manager
I coached motivate and develop agents into taking great sounding phone calls. I was in charge of making sure my reps are paid correctly and ontime. We met client demands by following call flow and other required procedures.
