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Thanh Hoa Nguyen

With my 5 years experience in customer service, I enjoy a healthy working environment that offers a collaborative, team-focused culture. Also, I'm looking for the opportunity to use the skills that I have developed during my years in customer service to help streamline the future company's workflows for even higher customer satisfaction.
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BC Solutions (Boost Commerce)
Nov 2020 – Oct 2022
Customer Success Executive
- Maintain top-notch service standards to ensure customer satisfaction and retention - Support users with app usage knowledge through various channels (email, chat, call) to make sure they can get the most out of our filter & search solution to boost the conversion rate in their Shopify stores - Work with partners/ agencies to help their clients install our app, answer their questions or perform appropriate escalation to get their problems solved - Be the main point when dealing with bad reviews or urgent issues and have been able to turn many 1* reviews to 5* on Shopify app listing - Perform other tasks e.g. create/ update Help Center documents; restructure Help Center in a more organized, streamlined way; analyze data and propose initiatives to increase app reviews; support management team in building workflows; provide training to newbies, etc.