With my 5 years experience in customer service, I enjoy a healthy working environment that offers a collaborative, team-focused culture. Also, I'm looking for the opportunity to use the skills that I have developed during my years in customer service to help streamline the future company's workflows for even higher customer satisfaction.
BC Solutions (Boost Commerce)
Nov 2020 – Oct 2022
Customer Success Executive
- Maintain top-notch service standards to ensure customer satisfaction and retention
- Support users with app usage knowledge through various channels (email, chat, call) to make sure they can get the
most out of our filter & search solution to boost the conversion rate in their Shopify stores
- Work with partners/ agencies to help their clients install our app, answer their questions or perform appropriate
escalation to get their problems solved
- Be the main point when dealing with bad reviews or urgent issues and have been able to turn many 1* reviews to 5*
on Shopify app listing
- Perform other tasks e.g. create/ update Help Center documents; restructure Help Center in a more organized,
streamlined way; analyze data and propose initiatives to increase app reviews; support management team in building
workflows; provide training to newbies, etc.