A hard-working and compassionate individual with an eagerness to work on various customer service and administrative tasks with a keen sense of client service and empathy and possesses a high degree of discretion and confidentiality as well as excellent initiative.
Experience
Loving Gaze
Mar 2018 – Apr 2019
Lagos, Nigeria
Tuberculosis Network Officer
• Supportive supervision of facilities involved in treating patients with tuberculosis and ensured that patients were not lost to follow-up.
• Capacity building and strengthening of engaged facilities.
• Monitoring of tuberculosis patients for adherence to treatment to prevent resistant tuberculosis.
• Mentoring engaged facilities.
• Data quality assurance at facilities.
• Coordinated logistics for treatment centers.
• Notification and prompt data reporting to the team lead.
• Liaised with community mobilization team and sputum transporters to ensure proper screening and quick transportation of sputum samples to nearest GeneXpert site.
• Supported the Monitoring and Evaluation officer with data entry and data validation to ensure timely delivery of reports.
Dalet Hospital and Childmore Health Education Foundation
Jan 2017 – Feb 2018
Lagos, Nigeria
Project Manager
• Created a database on excel for easy access to patient’s folder.
• Wrote over fifty proposals for the Foundation for sponsorship.
• Supervised pharmacy sales.
• Took stock of out-patient pharmacy supplies.
• Off-loaded boxes containing medical supplies.
• Coordinated well-child clinic for schools.
United Bank for Africa
Feb 2011 – Mar 2012
Imo State, Nigeria
Customer Service Officer
• Attended to customers complaints and resolved customers issues
• Processed ATM card requests
• Opened accounts for new customers
• Prepared monthly reports
• Ensured management of customer service desk
• Ensured that banking hall was cleaned at all times