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Theresia Warsito

Recruitment | Talent Acquisition | Behavioural Interview

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Intro
Indonesia
Human Resources Manager at Berkah Ventures
Studied New Media at Swinburne University of Technology
Staffing & Recruiting
linkedin.com/in/theresia-w-96085659
Joined July 27, 2022
About
Systems-oriented and experienced in measuring standards, designing policies and procedures, including delivering hands-on trainings to comply with LQA and Forbes Travel Guide standards. Comfortable to drive change by creating and implementing training database and reactivating training environment, as well tools that measure and expand associates’ capabilities and maximises their system utilisation to improve the guest experience. Meticulous, results-oriented, attentive to details and seeks to continuously improve.
Experience
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Berkah Ventures
Sep 2021 – Present
Remote
Human Resources Manager
HR Business Partner for investee companies under Berkah Ventures focusing on recruitment Coordinating and supporting the recruitment process and determining suitable salaries and remuneration for investee companies Providing the necessary support systems for payroll requirements
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Alila Hotels
Mar 2019 – Mar 2020
Jakarta, Indonesia
Training Manager
Deliver orientation for new hires and re-orientation for existing associates Align training modules and content with Hyatt as a part of the integration process Activate training activities and develop training tools (planning and attendance) to support the department in fostering a learning culture Ensure each associate's average training hour monthly target is achieved Develop mediums of internal communication by improving the internal daily briefing document and publishing monthly calendar outlining training and employee activities. Create tools to drive and measure guest engagement as a method to improve Guest Experience Develop and facilitate a Workshop for Managers and Assistant Managers as a part of the property's Brand Identity realignment Assist the Human Resources team during the absence of a HR Director/HR Manager
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Bulgari Hotels and Resorts
Mar 2016 – Mar 2019
Bali, Indonesia
Quality Manager
Coach managers on adopting the Total Quality Management leadership style. Conduct monthly audits to ensure compliance with company and brand standards (Leading Quality Assurance and Forbes Travel Guide) Develop and implement the necessary decisions to keep property moving forward toward achievement of goals. Direct property quality efforts to address critical customer requirements. Assist with regional and/or company-wide implementation of company best practices. Facilitate process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Ensure that management practices at all levels are aligned with quality tools by providing training in quality sciences. Use data collection methods to compile, display, track, and analyse defect trends. Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer. Analyse issues and identifies trends Respond to customers feedback through various platforms (GuestVoice Customer Engagement Survey, Trip Advisor). Develop training modules to introduce Food and Beverage service to Bvlgari ASPAC Client advisors
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Bulgari Hotels and Resorts
May 2014 – Feb 2016
Bali, Indonesia
Learning Manager
Ensure associates reach the annual training target set by the corporate office Create monthly human resources activity calendar Assign and manage computer-based-training activities for senior associates Deliver compliance trainings for newly-onboarding associates such as Orientation, Service Model, Harassment Training, Performance Development Review Training. Deliver monthly essential skills training session for Departmental Trainers and Supervisors Manage events for associates recognition together with the Human Resources team Create and manage a training tool for the Departmental Trainers to plan, schedule, create attendance list and keep track of the teams’ learning progress and compliance.
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Ayodya Resort Bali
Aug 2013 – Apr 2014
Bali, Indonesia
Training Manager
Reactivate associates training culture Ensure each associate achieve the monthly training hour target Improve associates’ training quality by providing training needs analysis and created a training tool for the Managers and Supervisors to plan, schedule, create attendance list and keep track of the teams’ learning progress and compliance Assist the Director of Human Resources to create policies for training and development
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Holland America Line
Apr 2009 – Aug 2013
Cikarang, Indonesia
English Facilitator
Facilitate future and current crewmembers of the fleet in learning and improving their English specific to Food and Beverage, Housekeeping and Deck and Engine, including improving their general conversational skills, customer service and guest anticipation skills Conduct interviews on a daily-basis as well as during mass recruitments Keep track of the associate’s learning progress and conduct weekly one-on-one coaching and feedback delivery to meet the individual’s learning needs Design and develop learning modules for Food and Beverage service specifically for buffet restaurants, fine dining and in-room dining
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Dexa Medica
Dec 2005 – Sep 2007
Cikarang, Indonesia
Packaging Development Officer
Design prescribed and over-the-counter packaging for medicines manufactured by DexaMedica and Ferron Pharmaceuticals (a sub-company of Dexa Medica) Redesign the Dexa Medica packaging for prescribed drug, which is still being used today Conduct daily thorough quality check on packaging samples and drug inserts to ensure they meet the standard and quality of the product before mass production
Education
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Swinburne University of Technology
Jan 2000 – Jan 2004
Multimedia Media Studies, New Media
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