User's Cover Picture
User's avatar

Thokozani Miya

I am currently an online English teacher. I have a great grasp of the English language. I have also been working in customer services

Message
Intro
Johannesburg, South Africa
PERSONAL ENGLISH TUTOR ONLINE at Amazing Talker
Studied Mass Meter/Scale verification at SANAS
Studied Introduction to P.C M. S Word (Modules 1 &2) Ms Excel (Modules 1 & 2)Windows Navigator Email & Internet Typing & Call Centre Skills at Quest computer skills center
Studied Live Performance; Directing; script Writing at AFDA College
Studied English, IsiZulu, Design and Technology, Biology Drama, Geography at ST Peters College
Consumer Services
youtu.be/7gxLhtiYZoY
Joined June 7, 2023

Skills

Languages

English
-
Native or Bilingual
Zulu
-
Fluent
Xhosa
-
Advanced
About
Hard working individual with a wealth of experience who has the ability to learn quickly and think on the spot. Brilliant problem solver. Both a leader and able to work in a team dynamic. I have a phenomenal attention to detail and I'm process driven. This allows me to work at a fast pace without affecting the quality of my work
Experience
User avatar
Amazing Talker
Jul 2022 – Present
Remote
PERSONAL ENGLISH TUTOR ONLINE
• Adults & Kids: • IELTS exam preparation. • Conversational English. • Business English. • Oral English. • Reading. • Writing. • Speaking. • Listening.
User avatar
VIPKID & CLASSIN
Aug 2020 – Jun 2022
Remote
PERSONAL ENGLISH TUTOR ONLINE
• Kids English • Speaking • Reading • Writing • Pronunciation • Listening
User avatar
Cambridge House
May 2020 – Oct 2020
Remote
Call Center agent customer services
• Worked on the UIF Ters benefit during lockdown. • Helped callers with any question they had about the benefit. • Attended to customer queries regarding non-payment of their benefits. • Assisted businesses with applying for the benefit.
User avatar
Mr. Security
Feb 2019 – Apr 2020
Randburg South Africa
Sales Manager
• Created new business opportunities by expanding from the private home market into the corporate industrial sector. • Developing new business promotion strategies • Selling of security merchandise: Gate motors, Electric fences, Garage doors, Garage motors
User avatar
Cambridge House
Jan 2018 – Nov 2018
Brynston South Africa
Facilities Manager
• Stock control and inventory, weekly shopping, invoicing and payments. • Oversee facility, garden maintenance, facility hygiene and tidiness, • Meal planning and preparation • Office administration • Relationship building with families, facilities and clients. • Facilitate recovery groups and crisis intervention. • Eligibility screening and assessments & new client admissions and drug testing. • Daily operation planning, scheduling and management and resource allocation. • Enforcing rules and regulations of the facility.
User avatar
Teraoka S.A
Sep 2015 – Mar 2017
City Deep South Africa
Verification Officer
• Verification of Mass Meters/Scales Repair faulty scales/Mass Meters. • Download and format mass meter. • Qualification: SANAS Accredited Verification Officer & Scale Technician.
User avatar
Intergrat Mobile Aggregations Services
Mar 2014 – Feb 2015
Centurion South Africa
Compliance Administrator
Ensure Client’s content is compliant with the regulations/guideline's set out by various governing bodies. • Create call center processes to aid customers with non-compliant services and process refund • Research and Create compliance code of conduct for African countries showing what procedures are allowed and which are not such countries as: Ghana, Uganda, Swaziland, Zambia, Nigeria. • Research & apply all regulations/legislations and guidelines required in advertising via mobile phone for products such as: Telecommunications products & services, Religion & related matters, Alcohol, Tobacco products, Gambling, Betting, Finance, Insurance, Foods, Medicine, Minerals and Other dietary supplements & Political activities
User avatar
JDG Financial Services
Nov 2008 – Mar 2014
Randburg South Africa
Customer care consultant, Legal & compliance
• Prevented returns to delinquency through strong follow-up strategies for different types of accounts. Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options. • Resolved client billing problems by collecting direct payments and setting up payment plans. • As Customer Care & Legal Consultant: Investigating claims of non-compliant Business practices, Update consumer I.T.C action any queries From Legal bodies such as Credit Ombuds NCC, NCR, investigates and resolves allegations of reckless credit lending Issue paid up and settlement letters. • Investigate consumer or legal bodies’ dispute such as: Balance dispute. Missing payments. Credit Bureau status. Possible Fraud. Damaged Goods. Payment Dispute. Legal action for non-payment
Education
User avatar
SANAS
Nov 2016 – Jul 2017
Junior verification officer, Mass Meter/Scale verification
User avatar
Quest computer skills center
Sep 2008 – Apr 2009
Call center diploma, Introduction to P.C M. S Word (Modules 1 &2) Ms Excel (Modules 1 & 2)Windows Navigator Email & Internet Typing & Call Centre Skills
User avatar
AFDA College
Jan 2006 – Jul 2008
BACHELOR OF LIVE PERFORMANCE, Live Performance; Directing; script Writing
User avatar
ST Peters College
Jan 2000 – Nov 2004
High School Diploma, English, IsiZulu, Design and Technology, Biology Drama, Geography