school Studied Mass Meter/Scale verification at SANAS
school Studied Introduction to P.C M. S Word (Modules 1 &2) Ms Excel (Modules 1 & 2)Windows Navigator Email & Internet Typing & Call Centre Skills at Quest computer skills center
school Studied Live Performance; Directing; script Writing at AFDA College
school Studied English, IsiZulu, Design and Technology, Biology Drama, Geography at ST Peters College
Hard working individual with a wealth of experience who has the ability to learn quickly and think on the spot. Brilliant problem
solver. Both a leader and able to work in a team dynamic. I have a phenomenal attention to detail and I'm process driven. This allows me to work at a fast pace without affecting the quality of my work
• Worked on the UIF Ters benefit during lockdown.
• Helped callers with any question they had about the
benefit.
• Attended to customer queries regarding non-payment
of their benefits.
• Assisted businesses with applying for the benefit.
Mr. Security
Feb 2019 – Apr 2020
Randburg South Africa
Sales Manager
• Created new business opportunities by expanding
from the private home market into the corporate
industrial sector.
• Developing new business promotion strategies
• Selling of security merchandise: Gate motors, Electric
fences, Garage doors, Garage motors
Cambridge House
Jan 2018 – Nov 2018
Brynston South Africa
Facilities Manager
• Stock control and inventory, weekly shopping,
invoicing and payments.
• Oversee facility, garden maintenance, facility hygiene
and tidiness,
• Meal planning and preparation
• Office administration
• Relationship building with families, facilities and
clients.
• Facilitate recovery groups and crisis intervention.
• Eligibility screening and assessments & new client
admissions and drug testing.
• Daily operation planning, scheduling and
management and resource allocation.
• Enforcing rules and regulations of the facility.
Teraoka S.A
Sep 2015 – Mar 2017
City Deep South Africa
Verification Officer
• Verification of Mass Meters/Scales Repair faulty
scales/Mass Meters.
• Download and format mass meter.
• Qualification: SANAS Accredited Verification Officer &
Scale Technician.
Intergrat Mobile Aggregations Services
Mar 2014 – Feb 2015
Centurion South Africa
Compliance Administrator
Ensure Client’s content is compliant with the
regulations/guideline's set out by various governing
bodies.
• Create call center processes to aid customers with
non-compliant services and process refund
• Research and Create compliance code of conduct for
African countries showing what procedures are
allowed and which are not such countries as: Ghana,
Uganda, Swaziland, Zambia, Nigeria.
• Research & apply all regulations/legislations and
guidelines required in advertising via mobile phone for
products such as: Telecommunications products &
services, Religion & related matters, Alcohol, Tobacco
products, Gambling, Betting, Finance, Insurance,
Foods, Medicine, Minerals and Other dietary
supplements & Political activities
JDG Financial Services
Nov 2008 – Mar 2014
Randburg South Africa
Customer care consultant, Legal & compliance
• Prevented returns to delinquency through strong
follow-up strategies for different types of accounts.
Rescued accounts receivable delinquency with good
customer relations skills and expert knowledge of
available payment options.
• Resolved client billing problems by collecting direct
payments and setting up payment plans.
• As Customer Care & Legal Consultant: Investigating
claims of non-compliant Business practices, Update
consumer I.T.C action any queries From Legal bodies
such as Credit Ombuds NCC, NCR, investigates and
resolves allegations of reckless credit lending Issue
paid up and settlement letters.
• Investigate consumer or legal bodies’ dispute such as:
Balance dispute. Missing payments. Credit Bureau
status. Possible Fraud. Damaged Goods. Payment
Dispute. Legal action for non-payment
Education
SANAS
Nov 2016 – Jul 2017
Junior verification officer, Mass Meter/Scale verification
Quest computer skills center
Sep 2008 – Apr 2009
Call center diploma, Introduction to P.C M. S Word (Modules 1 &2) Ms Excel (Modules 1 & 2)Windows Navigator Email & Internet Typing & Call Centre Skills
AFDA College
Jan 2006 – Jul 2008
BACHELOR OF LIVE PERFORMANCE, Live Performance; Directing; script Writing
ST Peters College
Jan 2000 – Nov 2004
High School Diploma, English, IsiZulu, Design and Technology, Biology Drama, Geography