I am a technical support specialist with 1 year and 6 months of experience. I have good attention to detail, can work under pressure and in a fast-paced environment, and can adapt quickly since our line of work is telecommunications. I can handle working with multiple systems all at once, and make sure that all needs are met before ending each conversation or transaction.
Experience
Sutherland Global Services
Aug 2023 – Feb 2025
Philippines
Technical Support Associate
Technical support for a telecommunications company. Handles advanced troubleshooting of our clients' internet services, device troubleshooting, network configuration and set-up, and email troubleshooting.
Sutherland Global Services Inc.
Aug 2023 – Feb 2025
Philippines
Technical Support Specialist
Technical support specialist for a US-based telecommunications company. Handles advanced troubleshooting of our clients' internet services, device troubleshooting, network configuration and set-up, and email troubleshooting.
