Tracy-ann Donaldson

About

I am a determined individual who is great at problem solving I am also an excellent Critical Thinker a people person and an excellent team player. I enjoy doing customer service because it helps to build my self confidence and my rapport building and Critical thinking. My strong sides are convincing customers why they need a specific product or service and also team player.

Experience

Kingalarm Systems

Jan 2023 – Nov 2023

Kingston

Location Supervisor

Ensuring all Officers rostered for a shift is present. Making sure that the required needs of the client is being carried out Respectfully and Efficiently. Writing a Roster for my Officers and Reporting all issues or problem that occurs on any given day.

KingAlarm Systems

Jan 2023 – Nov 2023

Kingston

Location Supervisor

Ensuring all officers are present for his or her duties. Writing reports,creating work schedules and ensure that the needs of the client is being carried out by each officers in a respectful and efficient way.

IBEX GLOBAL

Jun 2021 – Feb 2023

Kingston

Customer Service Representative and Escalation Supervisor

As a Customer Service Rep I handled high volumes of inbound calls from customers quering about their packages,complaints and also claims. As an Escalations Supervisor my role was to ensure that all complaints were properly filled all call backs were made and also all claims were being properly filled and handled as well. Dealing with irate customer was also one of my many roles which I did enjoyed.

Advantage Communication

Apr 2021 – Jun 2021

Kingston

Customer Service/Sales Agent

Making reservations and upselling day passes to Customers who wants to enjoy a thrill adventure.

KingAlarm Systems

Oct 2019 – Apr 2021

Kingston

Security Officer

Access Control CCTV

Education

Distinction College

May 2019 – Jul 2019

Customer Service/BPO, Customer Service and BPO

Dinthill Technical High

Sep 2007 – Jun 2009

High School Certification , Agricultural Science

Tracy-ann Donaldson

Skills

Languages