Trishia Anne Marie B. Ordoñez, To seek employment in a position that I will be suited for and to be a part of an organization where hard work will be appreciated&rewarded.

About

• Experience in dealing and communicating with Americans through phone calls • 2 yrs. Experience in Customer Service Industry • Dedicated and tactful Customer Service Representative with significant knowledge, skills, and experience solving and handling complaints, issues, and problems and possesses a positive mental attitude. •Aiming to use my proven skills and maintain and go beyond customer satisfaction. • Experience in Tech Support troubleshooting steps • Proven ability to establish rapport with customers/clients

Experience

Buwelo BPO

Sep 2021 – Feb 2022

Olongapo, Central Luzon, Philippines

Customer Support Representative

•Answering calls in Genesys •Placing Order •Process Replacement •Process Return •Create Return Label •Create a Subscription •Create an Account as Retail Customer,Brand Affiliate and Members •Order Tracking •Adding Payment Method •Create RMA •Cancelling Subscription •Process Skip Subscription •Assist with the Website Log in •Adding Points •Doing concession •Verifying Account Information •Assist the customer with their concerns •Sending email •Technical Support •Troubleshooting Device •Web Log In Issue TOOLS • CRM SAP • Microsoft Teams • Microsoft Outlook • Salesforce Lightning Experience • Genesys Cloud • VMWARE/ VDI

Buwelo BPO

Apr 2021 – Feb 2022

Olongapo, Central Luzon, Philippines

CSR/ Retention Agent

•Create a Subscription for Print/Digital Newspaper •Tracking Order •Save customer from cancelling their subscription •Zendesk Ticketing •Place Order •Assisting customer with their concern •Process Authorized Refund •Cancelling Subscription •Building positive relationships with customers •Gathering information about customer complaints. •Negotiate with Customers To continue with their subscription •Addressing customer complaints with the goal of increasing satisfaction and securing renewal or saves •Thinking and creating a retention strategy how to retain the customer •Assist customer with the Website log in TOOLS • Chargebee • Zendesk • Procedure Flow • Talk Desk • Litmos • Shen Xun • CX Portal • EET MAIL TRACKER • GMAIL

Buwelo BPO

Oct 2020 – Feb 2022

Olongapo, Central Luzon, Philippines

Customer Service Representative

•Answering Calls •Taking Orders •Tracking Orders •Sending Replacement •Email/Chat •Processing Return •Placing Orders •Adding Payment Method •Time management skills •Customer Service •Enrolling a Member •Answering Concerns/Inquiries •Leaving note on each call for what happened on the call •Live Chat Agent •Cancelling Subscription •Cancelling Order Processing Grace Month or Skip Month •Doing concession with the approval of Team Lead •Adding Points •Documentation of the calls •Troubleshooting Device •Assisting the customer with the Web Log In Issue TOOLS • VMWARE • BSI SYTEM • BOLD 360 ( Chat) • Kustomer ( Chat) • Cisco Finesse • Five9 • BSI ( Blue Steel International) • Gmail

Skydev.Solutions Inc

Sep 2019 – May 2020

Olongapo City

Compliance Agent

• Doing compliance work • Hitting the Target Actions per Hour • Maintaining the Actions Per Day • Hitting The Working hours • Rotating team leader • Checking the stats of my agents • Helping them with the verification process • Doing and Submitting report for End of Day/Shift TOOLS • Pipe Drive • Bamboo HR • Slacks • When I work

SAVER6.COM INC.

Jan 2019 – Feb 2019

Olongapo City

Sales Support Agent (Virtual Assistant) [Trainee]

•Answer Incoming calls •Dial leads as much as possible •Set appointments •Send email •Sent text messages •Manage contact list and spreadsheet or Microsoft excel

Genpact

Apr 2018 – Aug 2018

Balanga City, Central Luzon, Philippines

Customer Service Representative

•Answering calls inbound •Handling complaints •Setting their account •Resolving their issues and complaints •Updating their credit card account •Process Dispute •Assist with the Lost/Stolen Credit Card •Tracking fraudulent transactions •Sending billing statement •Waive late fee •Checking their Billing Statement

Lynk Asia Outsourcing Corp.

Apr 2016 – Jun 2016

Olongapo City

Call Center Agent

•Give excellent customer service •Satisfy their needs by going above and beyond to keep them happy and satisfy •Handling complaints with positive attitude •Answering questions politely •Resolving their issues with positive attitude •Book appointments

Education

St. Benilde Center for Global Competence

Jul 2013 – Nov 2013

College Undergraduate, THRO (Tourism Hotel and Restaurant Operations)

Trishia Anne Marie B. Ordoñez

To seek employment in a position that I will be suited for and to be a part of an organization where hard work will be appreciated&rewarded.

Skills

Languages