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Truyen Nguyen

Sales/ Customer Service/ Business Analyst/ Product Owner, English Teacher/ Logistics

Cheras, Malaysia
Customer Service Specialist at ACCENTURE SOUTHEAST ASIA
Joined June 6, 2024


I would like to work in an active and progressive environment, in which I might be able to boost myself better day by day. Honestly, I am extremely excited about challenges and quickly adaptable to new environment. With studious spirit and diligence, I myself always try my best to complete everything as well as possible and have a high sense of responsibility with all given assignments. In addion, I am a dynamic and enthusiastic person. I am willing to acquire knowledge and fulfill what required to get a job done well even under pressure or on far missions. Therefore, I strongly believe that I can significantly contribute to the ongoing of your reputable company.
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Dec 2023 – Present
Customer Service Specialist
_Provide support through a variety of channels, including online chat, emails, instant messaging, and phone calls _Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser's business needs _ Act as point of contact to provide consultative support on agencies and advertisers accounts _ Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction _Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools _ Troubleshoot and resolve complex cases