Uche Ohiri

Customer Service | Customer Support | Live Chat Agent | Call Center Agent |Client Lead | Customer Success | Customer Retention

Message

Intro

Lagos, Nigeria

Studied BUSINESS MANAGEMENT at NEXFORD UNIVERSITY

Studied PHYSIOLOGY at UNIVERSITY OF LAGOS

Joined November 20, 2023

Languages

English

Native or Bilingual

About

I am a client-oriented customer support agent with 6+ Years of assisting clients. A Critical thinker with high complaint-resolution ability and well-developed people skills. I possess a strong background in responding to queries, and complaints, running diagnostic programs, isolating problems, and providing accurate information in a timely and courteous manner. Strong knowledge of customer service best practices and a proven track record of meeting and exceeding performance targets. Excellent multitasking and organizational skills, with a keen eye for detail and the ability to prioritize tasks effectively. Improve team efficiency, and drive business growth through exceptional leadership and interpersonal skills.

Experience

Jumia

Jun 2017 – Aug 2022

Nigeria

CALL CENTER AGENT

Education

NEXFORD UNIVERSITY

Jan 2022 – Aug 2023

MASTERS, BUSINESS MANAGEMENT

UNIVERSITY OF LAGOS

Nov 2012 – Dec 2015

BACHELOR OF SCIENCE, PHYSIOLOGY