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Uchechi Chinenye

Professional Administrative Manager | Customer Representative/Support

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Intro
Lagos, Nigeria
Executive Office
Joined August 1, 2022

Skills

About
An Energetic self-starter with experience in Administrative duties while excelling in providing exceptional service to clients and exceptionally skilled in Data Entry. Proficient at data analysis, data visualization and creation of dashboards for business intelligence reporting. My strong sides includes good inter/intra-personal communication skills, being creative, proactive, and adaptable.
Experience
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College of Medicine, University of Lagos
Sep 2008 – Jun 2022
Lagos, Nigeria
Library Assistant
Handled check-in and check-out process of library books and materials at circulation desk. Maintained circulation desk for lending periodicals and books to patrons. Educated patrons on use of reference sources, card catalogs and automated information systems. Supported staff with facility maintenance, security and customer relations work. Entered new transactions and updated records of library users. Answered patron questions in-person or by phone regarding library services and resources.
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UC Best Food Processing Limited, Lagos
Jun 2007 – Aug 2008
Lagos, Nigeria
Customer Service Representative
Placed and cancelled an average of 200+ orders from customers, distributors, and agents a week. Maintained a customer account information database (incl. cancelling and updating customer accounts.) Prepared monthly reports on customer satisfaction. Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
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Harmony Communications, Lagos.
Mar 2006 – May 2007
Lagos, Nigeria
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Answered product and service questions, suggesting other offerings to attract potential customers. Responded to customer requests for products, services and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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