Do you need a customer support/ virtual Assistant to interact with customers, handle complaints, process order, write article, contents and provide information about your companies products and services?
Over the years I have acquired relevant skills and experience which I shall bring to your organization.
I actively engage clients to build trust, manage communication and ensure customer retention through prompt support and strong interpersonal skills. I am professional and ensure that customer issues are resolved promptly and within policy.
Here is what I have done so far:
- Ensure that new clients will grow into a loyal customer base in a specialist niche market by implementing a new loyalty program.
- Increased customer satisfaction rate by 20% by improving customer service. - Reviewed constantly customer feedback and then suggest possible ways to improve the processes and customer service levels which increased the satisfaction rate from 75% to 95%.
I have strong teamwork diplomacy, problem solving and fast typing skills. I am very familiar in using Microsoft office packages such Ms word, excel as well as various software apps like Zendesk, chat desk.
I hope to connect with you.
