Vandalyn Cockrane

Customer Service Representative

Message

Intro

Antigua and Barbuda

Studied at Goodwill Secondary School

Joined March 8, 2022

Skills

Languages

English

Advanced

About

A highly motivated, enthusiastic and creative individual with the ability to adapt to varying situations. Six years of experience and skills working in customer service industry.

Experience

Dixie Operation Ltd

Oct 2019 – Oct 2023

Antigua and Barbuda

Risk Management Representative

Analyze data from multiple sources to identify discrepancies, spot fraud, and eliminate suspicion. Educate staff and contractors on fraud and associated behaviors. Write reports, and document evidence, findings, and recommendations.

Jumby Bay Resort

Oct 2018 – Apr 2019

Jumby bay Island

Housekeeper

Cleaning guestrooms mid-stay and after departure. Making beds. Replacing dirty linens and towels. Restocking guestroom amenities like toiletries, drinking glasses, and notepads. Removing garbage, recycling, and room service trays. Picking up and returning valet laundry items.

Alorica Call Center

Jun 2017 – Aug 2018

Antigua and Barbuda

Customer service representative

Receiving and placing customer service telephone calls Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems

Clear Harbor Dominica

Sep 2014 – Jun 2016

Dominica

Customer Associate Representative

Education

Goodwill Secondary School

Diploma