I have been in customer service for over 10 years now. I have great and strong skills in customer service and interpreting and applying federal and state rules and regulations.
Experience
College of the Desert
Oct 2015 – Oct 2022
Palm Desert, CA
Senior Financial Aid Specialist
Provided timely and accurate financial aid information to students questions and requests. Guided students regarding students financial aid eligibility. Processed ISIR for all verifications and professional judgements. Complete verification for assigned students based on verification checklist. Package assigned student population with Title IV aid, State aid, CARES Act/HEERF. Process Veteran’s California College Promise Grant. Audits a high volume of student files to confirm accuracy and completion according to defined guidelines. Assists students with completing the Free Application for Federal Student Aid (FAFSA). Provides training, direction, and support to peers, to contribute to optimal department performance. Creates, organizes, and presents financial aid seminars and workshops for new and continuing students. Provides financial aid specialists with weekly statistical reports to track state and institutional grants.