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Vicki Lawrence

Innovative, results-driven professional with excellent management skills & extensive experience across industries such as customer service.

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Intro
Raleigh, NC, United States
Quota Management Specialist at Charter
Telecommunications
Joined January 5, 2025

Skills

About
Innovative, results-driven professional with excellent management skills and extensive experience across industries such as customer service call center, telecommunications, mobile troubleshooting, cable, credit and collections, and sales. Expert in designing and implementing training programs that improve employee skills, enhance productivity, and foster career development within corporations. Strong leadership skills, with capacity to steer and empower cross-functional teams for increasing overall workflow in a fast-paced environment. Demonstrated exceptional communication and presentation skills; committed to cultivating and strengthening lucrative relations with clients and stakeholders
Experience
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Charter
Oct 2014 – Present
Morrisville NC
Quota Management Specialist
chieve over $500K in overtime savings by reallocating technicians from underutilized areas to high-demand zones based on workload analysis. Enhance workforce productivity to 92% of workday and ensure 89% same-day service appointments through resource optimization and strategic forecasting. Develop daily, 14-day, and monthly resource forecasts for North and South Carolina using advanced workload history analysis and forecasting tools. Deliver actionable insights to leadership, including VPs, AVPs, directors, and local managers, via daily forecast reports. Maximize efficiency by redistributing technicians to critical areas, ensuring workload balance and improved operational outcomes. ● Optimized quota accuracy through advanced technical and analytical expertise, resolving quota discrepancies. ● Strengthened collaborative relations with teams by meeting critical deadlines and promptly addressing issues