Victor Mutisya

Exceptional Customer Service Expert: Elevate Customer Satisfaction with Proactive Support and Personalized Solutions

Message

Intro

Nairobi, Kenya

Customer Service Representative at TELEPERFOMANCE

Studied Accounting at Royal Business School

Studied Mathematics at Egerton University

Studied Computer packages at Kipawa Computer Training College

Studied High School Certificate at Moi Forces Academy High School

Consumer Services

Joined May 21, 2023

Skills

About

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Experience

TELEPERFOMANCE

Oct 2019 – Present

Remote

Customer Service Representative

Supported different industries while working at Teleperformance including the fashion industry, food industry, ride-hailing industry, and content moderation. I worked with various support software like Salesforce, Zendesk, Gorgias, and Beehive while handling customer concerns.

Education

Royal Business School

Jan 2020 – Dec 2022

CPA, Accounting

Egerton University

Aug 2015 – Aug 2019

Bachelor of Science , Mathematics

Kipawa Computer Training College

Jan 2015 – Jul 2015

Computer packages, Computer packages

Moi Forces Academy High School

Jan 2011 – Dec 2014

Kenya Certificate of Secondary Education, High School Certificate