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Victor Otori

Customer Service Specialist

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Intro
Abuja, Nigeria
Team Lead at iNterra Networks Limited
Studied Microbiology at Ahmadu Bello University, Zaria
Information Technology & Services
Joined January 6, 2025

Skills

Languages

English
-
Fluent
About
I am a dedicated and results-driven professional with a proven track record in team leadership, project management, and data analysis within the fast-paced customer service and admin support industries. My passion lies in harnessing the power of data to drive strategic decisions and optimize operational performance.
Experience
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iNterra Networks Limited
Jan 2021 – Present
Abuja, Nigeria
Team Lead
As a call centre team lead, I am responsible for overseeing a team of 6-10 call centre agents in a call centre environment. My job involves managing and guiding the team to ensure high-quality customer interactions and achieve performance targets. I also play a crucial role in fostering a positive and productive work environment while driving the team's performance and ensuring exceptional customer service.
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iNterra Networks Limited
Dec 2020 – Dec 2021
Abuja, Nigeria
Call Centre Agent
As a call centre agent, I was responsible for handling inbound and outbound calls, providing customer support, possessing product knowledge, maintaining accurate records, adhering to scripts, meeting performance metrics, handling difficult situations, collaborating with colleagues, and safeguarding customer confidentiality in a dynamic, shift-based work environment.
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Maternal and Child Health Centre, Agassa (Under the supervision of Social Investment Program AKA N-Power)
Aug 2018 – Aug 2020
Okene, Nigeria
Laboratory Assistant/Administrative Officer
As the Laboratory Assistant and Administrative Officer, I performed laboratory tasks, including sample preparation, data entry, and equipment maintenance, while also managing administrative duties such as scheduling appointments, organizing documents, and coordinating office operations.
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United Bank for Africa
Sep 2015 – Jan 2017
Idah, Nigeria
Customer Service Officer
As a Customer Service Officer in UBA, I provided exceptional service to customers, assisting with account inquiries, transactions, and problem resolution. I also handled customer complaints, promote bank products and services, and ensure compliance with banking regulations.
Education
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Ahmadu Bello University, Zaria
Nov 2009 – Apr 2014
Bachelor's Degree , Microbiology