Victoria Campos

Hi this is Victoria ,I speak English and Spanish fluently. I have knowledge in Excel and also have extensive experience in customer service.

Message

Intro

San José, Costa Rica

Customer service representative. at DHL couriers company

Studied at Camara de comercio exterior

Studied at Colegio Norma Steinvorth

Studied at National training institute (INA)

Joined November 8, 2022

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

Hi this is Victoria , I am 22 and I am currently in Costa Rica I speak English and Spanish fluently. I have knowledge in Excel and also have extensive experience in customer service, I am a proactive person and open to learn, please let me know if you have any questions for me

Experience

DHL couriers company

Jun 2020 – Present

Costa Rica

Customer service representative.

Mnaging incoming calls, chats and emails from the customer hotline and provide quality service to local and foreign customers. Handle logistics issues such as lost and misplaced packages. schedule pick up in US territory , thanking customer´s personal data, advise customs regulations and require documentation. identifying potential customers for sales leads.

Dialogue Marketing

Sep 2019 – Dec 2019

Costa Rica

Customer service representative

Managing large amounts of incoming phone calls, chats, and emails. Assisting with placement of orders, refunds, or exchanges. Providing product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Education

Camara de comercio exterior

Sep 2022 – Present

Specialist in Microsoft excel "advanced tools" power query, macros, virtual basic and Power BI

Colegio Norma Steinvorth

Dec 2018 – Present

Secondary school certificate

National training institute (INA)

Jan 2019 – Oct 2019

Specialized in English for customer service program