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Victoria Johnson

Data Entry Specialist

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Intro
Rusagonis, Canada
Technical Support Advisor at Concentrix Global Services GmbH
Joined May 9, 2025

Skills

Languages

English
-
Fluent
About
Outside of work, I’m passionate about hands-on creativity and problem-solving. I enjoy cooking and experimenting with new recipes, especially dishes that bring people together. I also love planting and caring for indoor and outdoor plants—it’s both relaxing and rewarding to watch things grow. In my downtime, I dive into technology, whether it’s building custom computers or exploring new software. These hobbies reflect my love for learning, attention to detail, and the satisfaction of creating and nurturing—whether it’s a meal, a garden, or a machine.
Experience
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Concentrix Global Services GmbH
Mar 2022 – Present
Fredericton, NB - Remote Work
Technical Support Advisor
- Maintained detailed records of customer interactions and troubleshooting steps. - Monitored document submissions for fraud and inconsistencies. - Provided support and guidance to new agents on accuracy and SOP adherence. - Created and refined training materials, improving clarity and structure for data-related tasks. - Worked on quality assurance for newly trained staff entering production.
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The Narrow Group
Aug 2020 – May 2021
Vancouver, BC - Multiple locations
Kitchen Manager
- Maintained inventory logs and organized shift data. - Supported administrative functions and scheduling through digital systems. - Trained Staff on multiple roles - Generated documents for executing dishes effectively and constantly - Payroll Administration - Entered Invoice data into systems for accurate reporting
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The Storm Crow Alehouse
Feb 2017 – Apr 2019
Vancouver, BC
Kitchen Manager
- Maintained inventory logs and organized shift data. - Supported administrative functions and scheduling through digital systems. - Trained Staff on multiple roles - Generated documents for executing dishes effectively and constantly - Payroll Administration - Entered Invoice data into systems for accurate reporting - Learned duties of other mangers to provide coverage and flexibility for other management on the team
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