VIKAS VEER SINGH

Dev Deep Industries

Jan 2021 – Present

Aligarh India

Manager

I’m currently working as a Manager in Dev Deep Industries, herein this role involves of finding potential B2B clients into long-term business partners. I handle business enquiries via email, chat or phone. I also handle social media accounts of the company and connect with audience through engaging promotional advertisements and marketing content I have been working on expanding the offline channel distribution network in order to drive in more sales and brand awareness for the organization. I train our field sales force on the right approach to pitch, negotiate and close the deal. I’m also working on international clients to expand the brand to international markets so that it can reach the masses around the world. The role involves me to coordinate with the production team and logitics provider to get the orders ready on time and out for delivery

Dell

Sep 2012 – Dec 2020

Gurgaon India

Technician, Technical Support

I worked as Technical Technician Support Associate in DELL whereby handle inbound calls from customers facing technical problems with their laptops or desktops of consumer and small medium business segment rectifying issues and providing on call resolution or book technican for onsite visit incase there is a hardware replacement required as per warranty terms of product.I also was part of email support team and also been part of OCC (Ownership Command Center) support which was a segment for analysis, monitoring, and reporting of confidential data meant for internal use within the organization. I have also monitored SLA & call management, send reports to managers for CMG team which manually routes call to various support teams across the dell network

IBM India

Apr 2011 – Sep 2012

Gurgaon India

CRM Operation s Practitioner

t was a job of troubleshooting semi-technical issues related to telephone, Set top boxes (Digital TV) and internet service for people based in United Kingdom. My role was to solve remotely and if not possible then contact 2nd line for resolution and if issue is irresolvable then book a technician for home or onsite visit. It was a role which required understanding the issue, diagnosing the problem and providing best resolution on call to the customer and delighting the customer

Skills