Vimbai Shaloom Dangarembizi

About

Resourceful and detail-oriented Administrative Professional with hands-on experience at Powerade Plumbers & Projects, specializing in client communication, job scheduling, and financial documentation. Demonstrates a strong ability to manage daily operations efficiently in both on-site and remote settings. Brings additional expertise in captioning and transcription through work with Rev, showcasing adaptability across diverse tasks and platforms. Highly proficient in Microsoft Office, Google Workspace, and transcription software, with a reputation for reliability, organization, and maintaining strict confidentiality. Known for excellent time management and multitasking skills, with a collaborative approach to team success and a proven track record of meeting deadlines and supporting overall business objectives in virtual environments.

Experience

Powerade Plumbers & Projects

Jan 2021 – Present

Johannesburg, South Africa

Administrator

Prepared and processed job invoices and quotes using Sage Accounting, ensuring accurate and timely billing to clients. Captured client payments, updated customer statements, distributed updated statements regularly, conducted follow-ups on outstanding invoices and maintained effective credit control through consistent client communication. Acted as the primary point of contact for clients via email and phone, receiving job requests and coordinating dispatch of service teams. Generated and sent detailed reports to clients to provide clarity and updates on completed work and account status. Participated in virtual meetings via Zoom, ensuring clear communication and alignment with team members and clients. Maintained an organized filing system for all financial documentation and upheld strict confidentiality of company records. Increased efficiency in data entry tasks by implementing time-saving techniques and software tools. Developed positive relationships with clients through excellent customer service skills during phone calls, emails or face-to-face interactions. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Rev

Sep 2021 – Mar 2022

Remote

Captionist

Transcribed spoken dialogue into accurate written captions for recorded video content, ensuring clarity and compliance with accessibility standards. Edited and proofread captions for grammar, punctuation, and readability, while synchronizing them precisely with audio to align with speech and sound effects. Collaborated with a remote team of captionists to maintain consistency and high quality across all projects. Delivered completed caption files within strict deadlines, maintaining high standards of accuracy and professionalism. Utilized captioning tools such as YouTube Studio and oTranscribe to input, format, and deliver final files. Kept up to date with evolving accessibility regulations and incorporated relevant changes into daily workflows to ensure content remained inclusive and compliant.

Education

University of South Africa

Feb 2025 – Present

Bachelors Degree, Bachelor of Information Science

SheCodes

May 2024 – Jul 2024

Certificate, Introduction to Coding

Murewa High School

Jan 2014 – Nov 2019

High School Diploma

Vimbai Shaloom Dangarembizi

Skills

Languages