Walter Duch, Seeking NOC Position 1st Shift

About

I am an experienced technician with three years of NOC experience. After graduating in 2019 with a degree in IT, my career has been solely focused in network operations and customer support.

Experience

RingCentral

Sep 2020 – Present

Centennial, CO

SRE Surveillance Analyst

I am responsible for providing system surveillance and simple troubleshooting of issues and alarms in a 24x7 Global Network Operations Center, maximizing system performance and availability. Rotating daily tasks include event management, change management, and incident management using a suite of custom and industry standard software.

Lumen

Aug 2019 – Aug 2020

Littleton, CO

NOC Operations Technician I

In enterprise VoIP repair I worked on tier II trouble tickets and engaged with Broadsoft, SIP Trunk, and Sylantro customers. I provided assistance with issues involving Ethernet/T1 circuits, call quality, call routing, customer portal, leased equipment, telepresence, and cloud features. I performed troubleshooting by way of SIP messaging, call route traces, IP routes, Wire Shark packet captures, and router/ATA debug/diagnostic results. CPE (customer equipment) consisted of: Polycom/Grandsream - phones and ATAs. Cisco - switches, ATAs, and routers. Adtran - switches and ATAs. Juniper/Alcatel - routers.

Action Computers

Feb 2018 – Nov 2018

Denver, CO

Sales and Service Specialist

Service Counter: - Coordinated and executed all responsibilities of the service counter, including; check-ins, check-outs, customer follow-up both in-person and over the phone, valet pick-ups and drop-offs. - Assessed incoming PCs and Macs to be serviced. Sometimes issues can be remedied over-the-counter, so I attempted to diagnose easy fix issues. - Performed customer training in Windows, Microsoft Office, and internet browsing. Technician: - Performed troubleshooting, system refurbishments, 3-pass HDD erasure, hardware diagnostics, imaging, operating system installation, virus scan/removal, program and driver installation/removal/configuration, component replacement, new system builds both in-store and on-site.

Education

University of Denver

Aug 2017 – May 2019

Bachelor's , IT