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Wilfred Githinji

Customer Support Specialist

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Intro
Nairobi, Kenya
Studied Civil Engineering at JKUAT
Studied Customer Service Essentials at LinkedIn
Consumer Services
Joined March 8, 2024

Skills

Languages

English
-
Fluent
Swahili
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Fluent
Kikuyu
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Native or Bilingual
About
I'm a Customer Support Specialist with 3 years experience
Experience
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Nature's Finest KE
Jun 2022 – Dec 2023
Kenya
Customer Support Specialist
Handling customer inquiries promptly and professionally through phone, email, social media, and live chat channels. It was a remote job.
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Kenyan Art
Jan 2021 – May 2022
Kenya
Customer Support Specialist
Assisting customers with account management and billing inquiries. It was a remote job.
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LabKats Kreatives
May 2020 – Dec 2020
Kenya
Customer Service Intern
Assisting customers place orders, track shipments and resolve product-related issues. It was a remote work.
Education
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JKUAT
Sep 2021 – Present
Bachelor's, Civil Engineering
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LinkedIn
Jan 2022 – Mar 2022
Customer Service Essentials
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