Ya Chu (Jessie) Chang, UCLA 2019, Netflix Language Analyst

Netflix

Oct 2019 – Present

Los Gatos and Mexico City

Language (Metadata) Analyst

• Incorporated and utilized regional and language expertise to guarantee quality and integrity in metadata, reaching 46% of global paid net adds, the largest share worldwide ($1.47 billion worth of revenue) • Analyzed and communicated cautionary contents and cultural sensitivities issues in a clear, timely, and accurate manner to cross-functional teams to ensure smooth and on-time launch of 25-30 titles per month • Conducted detail-orientated and well-informed tagging of movies, series, documentaries and tv shows from different regions (Spain, Latin America, Mainland-China, Taiwan, Singapore, Macau, Hong Kong, and Asian Pacific Region) reaching significant subscribers increase • Collaborated with Singaporean cross-functional colleagues to promote and launch 106 classic films collection generating a successful campaign with 10 times benchmark of social buzz on Facebook and 1.6 times on Instagram • Obtained Netherlands Official rating system’s certification (NICAM) to analyze, research, and rate on behalf of the board to assure proper ratings and cautionary tags are applied • Adapted to fast-turnaround workflow and oversee the ingestion of release dates to prioritize and collaborate accordingly • Identified, clarified, researched, and resolved data discrepancies and questions from new members to guarantee complete and accurate metadata libraries

Ya Chu (Jessie) Chang

UCLA 2019, Netflix Language Analyst

Skills

Languages