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Yassine Zinoun

Customer support agent

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Intro
Rabat, Morocco
Studied Bachelor's degree at Software Engineering and Information at ENSA
Joined August 31, 2022

Skills

Languages

English
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Fluent
French
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Advanced
Arabic
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Native or Bilingual
About
Engaging and patient customer service agent with 6 months experience responding to all types of customer inquiries. Eager to join your company to grow customer loyalty and maintain the highest level of customer service.
Experience
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H2O services
May 2021 – May 2022
Morocco
IT technician / Support Agent
● Received payments and posted amounts paid to customer accounts. ● Answer customer telephone calls regarding existing or closed accounts. ● Provided technical assistance with Email configuration and setup. ● Helped to achieve a consistent look and visual theme across the website by promoting uniform fonts, formatting, images, and layout. ● Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues. ● Collaborated with the IT Team to ensure that security software was properly installed on all employee computers. ● Ordered an accurate amount of supplies to ensure shop inventory was where it needed to be.
Education
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ENSA
Oct 2020 – Jun 2021
Bachelor's degree, Bachelor's degree at Software Engineering and Information
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