Yassmein Alsherif

Experience

Vodafone, Egypt

Sep 2011 – Apr 2013

Cairo, Egypt

Senior Sales Representative

Achieve assigned sales target. Handle customer complaints. Filing, documentation and admin work. Gather customer information. Responsible for clients’ contracts, invoices and cash handling. Inventory stock and requisition new stock. Monitor and update sales display area. Record sales information and send to higher management. Attend monthly team meetings. Interact and cooperate with all colleagues. Provide on-the-job training for new sales employees. Report to Store Manager.

Vodafone, Egypt

Jan 2012 – Apr 2012

Cairo, Egypt

Trainer

Observing new comers. Giving them all support that they need (Knowledge, skills, operation issues, etc....) Couching them to be on right track. Educate them how to deal & handle customers, Sales, Cash count, inventory & etc.....) Evaluate them after shadowing period.

Vodafone, Egypt

Mar 2010 – Sep 2011

Cairo,Egypt

Sales Representative

Promote company’s products and services to clients. Achieve assigned sales target. Handle customer complaints. Filing, documentation and admin work.

Vodafone, Egypt

Jan 2010 – Mar 2010

Cairo,Egypt

Sales Coordinator

Greet customers and ascertain what each customer needs. Maintain knowledge of products, promotions and payment policies. Answer questions regarding products and services. Handle payment and cash process.

Citrusstv

Apr 2005 – Jun 2005

Global tech FZ LLC, Dubai, UAE

Call Center Agent

Answered inbound calls in support of customer needs Interact with customers to provide information in response to inquiries about products/services. Handle and resolve customer complaints about such things as billing and service

Education

High Egyptian Institute of Tourism &Hotels, Cairo, EGYPT Bachelor of Tourism &Hotels

Aug 2000 – May 2004

Tourism

Languages