I'm a Partner Experience Specialist with 8 years of experience
Experience
Zuzu Hospitality
Nov 2019 – Jul 2022
Jakarta
Onboarding Executive and Partner Experience
Onboarding executive :
OTA Registration process for APAC Hotels region (Create details like address, content, property amenities, map location, contact details, policies, payment models etc)
Partner Experience :
Handle OTAs
Communicate and training hotels partner
Responding inbound emails and chats
Handle property (APAC)
Escalate pricing, promotion, campaign to RMA Team
Escalate advanced support issues to Product Development Team
Handle complex cases like bugs, cancellation, create manual bookings
Experience with STAAH, CRM
Collaborate with other teams in handling and overseeing customers payments
Familiar with remote desktop applications
Experience remote work 2 years
