Yves Oandasan

IT Technical Support

Message

Intro

Bagong Kalsada, Philippines

IT Technical Support Staff at COHU Delta Design Philippines

Studied Bachelor of Science in Information Technology at City College of Calamba

Joined April 2, 2025

Skills

Languages

English

Fluent

About

I have been working in IT since 2023, gaining hands-on experience in technical support and customer service. My expertise includes troubleshooting hardware, software, and network-related issues, ensuring efficient resolutions through a structured ticketing system. I excel in analyzing technical problems, providing clear solutions, and maintaining professionalism in high-pressure environments. My ability to multitask allows me to handle multiple support requests simultaneously while prioritizing tasks effectively. Beyond my technical skills, I bring strong interpersonal qualities to my role. I am patient and empathetic, ensuring users feel heard and supported. My attention to detail helps me diagnose issues accurately, and my adaptability allows me to quickly learn new technologies. I thrive in collaborative environments, working well with colleagues and continuously seeking opportunities to improve my knowledge and customer service skills.

Experience

COHU Delta Design Philippines

Sep 2024 – Present

Calamba Laguna

IT Technical Support Staff

Assist team in monitoring ticketing queue, support requests and documenting in system. Provide remote and on-site server/workstation technical support. Work with the team to provide Passkey clients with a high level of service.

Magnaxa Construction

Jul 2023 – Jul 2024

Alabang Muntinlupa

IT Assistant

Provides essential technical support, troubleshooting hardware and software issues, while also assisting with administrative tasks like data entry and maintaining IT documentation.

Western Union

Apr 2023 – Jun 2023

Calamba Laguna

Front Line Associate

Responsible for welcoming customers, providing them with guidance and helping in their transactions. o Processing billing and payments. o Processing remittances, both local and international. o Processing other services like insurance, loans, e-loads, and etc. o Data entry of inputting and updating of personal information of customers.

Education

City College of Calamba

Aug 2019 – Aug 2023

College Degree, Bachelor of Science in Information Technology