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Yves Oandasan

IT Technical Support

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Intro
Bagong Kalsada, Philippines
IT Technical Support Staff at COHU Delta Design Philippines
Studied Bachelor of Science in Information Technology at City College of Calamba
Joined April 2, 2025

Skills

Languages

English
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Fluent
About
I have been working in IT since 2023, gaining hands-on experience in technical support and customer service. My expertise includes troubleshooting hardware, software, and network-related issues, ensuring efficient resolutions through a structured ticketing system. I excel in analyzing technical problems, providing clear solutions, and maintaining professionalism in high-pressure environments. My ability to multitask allows me to handle multiple support requests simultaneously while prioritizing tasks effectively. Beyond my technical skills, I bring strong interpersonal qualities to my role. I am patient and empathetic, ensuring users feel heard and supported. My attention to detail helps me diagnose issues accurately, and my adaptability allows me to quickly learn new technologies. I thrive in collaborative environments, working well with colleagues and continuously seeking opportunities to improve my knowledge and customer service skills.
Experience
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COHU Delta Design Philippines
Sep 2024 – Present
Calamba Laguna
IT Technical Support Staff
Assist team in monitoring ticketing queue, support requests and documenting in system. Provide remote and on-site server/workstation technical support. Work with the team to provide Passkey clients with a high level of service.
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Magnaxa Construction
Jul 2023 – Jul 2024
Alabang Muntinlupa
IT Assistant
Provides essential technical support, troubleshooting hardware and software issues, while also assisting with administrative tasks like data entry and maintaining IT documentation.
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Western Union
Apr 2023 – Jun 2023
Calamba Laguna
Front Line Associate
Responsible for welcoming customers, providing them with guidance and helping in their transactions. o Processing billing and payments. o Processing remittances, both local and international. o Processing other services like insurance, loans, e-loads, and etc. o Data entry of inputting and updating of personal information of customers.
Education
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City College of Calamba
Aug 2019 – Aug 2023
College Degree, Bachelor of Science in Information Technology