Zeynep Özdemir

Consumer Services Junior Manager (Assistant Coach)

Message

Intro

Izmir, Turkey

Assistant Coach (Customer Representative Junior Manager) at Majorel

Studied at Anadolu University

Studied Translation Studies at Bilkent University

Studied Media Studies at Bilkent University

Consumer Services

Joined July 8, 2021

Skills

Languages

Turkish

Native or Bilingual

English

Native or Bilingual

French

Fluent

Russian

Intermediate

About

Native Turkish speaker, Fluency in English and French Excellent customer service skills Able to work remotely 24/7/365 Able to work in a team with constant training sessions, thrives on advancement and knowledgeable about latest operating systems like Linux, Windows, Apple and Android.

Experience

Majorel

Jul 2022 – Present

Turkey

Assistant Coach (Customer Representative Junior Manager)

The management and handling of customer issues regarding e-trade of one of the well known sports brands in EMEA

Easyfun

Jan 2021 – Jan 2022

Home-Based

Game Support Representative

Handling customer issues and feedback from 50 million application users Keeping up with the app updates and announcing them to the players Testing and transferring update and maintenance problems to the authorities Joining training sessions Handling payment issues

Acibadem Healthcare Group

Dec 2019 – Jan 2021

Istanbul, Turkey

International Project Development Specialist

Handling patient issues Translating for international patients in the hospital environment Coordinating international patients' stay in Turkey (Africa,Europe, Americas) Communicating international patient problems to the higher authority Handling translations of medical documents from and to English-French-Turkish

Education Institutions

Jan 2016 – Jan 2019

Ankara, Istanbul, Turkey

English Language Teacher

Teaching English as a second language to children and young adults from the age of 5 to 25 throughout the years Giving TOEFL-IELTS courses to young adults Giving Business English classes to adults wishing to advance their English level

Education

Anadolu University

Sep 2017 – Jun 2019

B.A. in International Trade

Bilkent University

Sep 2013 – Jan 2019

Translation and Interpretation, Translation Studies

Bilkent University

Sep 2015 – Jun 2017

Minor Degree in Communication and Design, Media Studies