SME and Associates Inc

JOB DESCRIPTION Interact with ProSeries business customers midsized tax preparation and accounting firms to provide premium service to these high value customers via phone assisting with tech support tax support and general efiling support questions knowledge of tax concepts a plus Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires related to software installation reinstallation entry and other software support matters Provide

JOB DESCRIPTION Seasonal Position Inbound phone and video customer servicetechnical support Handle technical support questions via phone with video capability and occasional chat Research analyze and determine an appropriate course of action for TurboTax customers Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years returns and amendments Serve as ambassador for the Intuit brand take a caring and empathetic approach