Hi! I’m Diana and I have over 10 years of experience in client-facing roles helping clients and companies achieve meaningful goals.
Being experienced in social work, I have built and nurtured many meaningful and trustful relationships with a wide range of clients. With every individual, I feel privileged to be a part of their journey.
Having worked with a wide range of people, I understand the complexity of resolving sensitive situations in a timely manner, putting the clients at the centre of all decisions and connecting with clients in a kind and respectful way.
Collaboratively supported the mental health team in reducing hospital admissions by 95% through strategic planning, intensive teamwork and proactive communication with members
•Improved client training attendance rate by 50% to improve their skills for managing risky and challenging situations
•Being able to empathetically connect with a range of clients
It’s this love for connecting with others, supporting individuals, and always wanting to challenge myself that led me to shift into the customer experience profession. I’m ready to use my skills in developing meaningful relationships and problem-solving and apply them in the customer service industry.
Experience
TogetherAll
Feb 2022 – Present
Remote
Customer Support mental health professional
Meeting KPI’s by responding to customers in a timely manner
•Providing support by engaging with customers through the written content
•Mental health moderator in 24/7 virtual online peer supportive community across the different countries
•Monitoring risks and providing a safe space for members by de-escalating skills and ability to implement clinical knowledge
