Ezinne Torti

Customer Service Executive

Message

Intro

Lagos, Nigeria

Customer Service Representative at Mtn (Mactay)

Studied Political Science at Madonna University Nigeria

Telecommunications

Joined October 18, 2022

Skills

About

Customer service professional with a demonstrated commitment to providing incredible service for the past 5 years. Strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.

Experience

Mtn (Mactay)

Jan 2019 – Present

Lagos

Customer Service Representative

Discuss account details with customers and recommended products and services to them based on listening to their needs and interests. Solve problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments. Achieve high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.

Education

Madonna University Nigeria

Jan 2008 – Jan 2012

Bachelors In Science, Political Science