Fay Strickland, Paralegal/Admin Assistant/Analyst/Client Care Coordinator

About

My background is quite diverse, having worked in both the legal and health care industries for a total of 8 years. I have experience supporting legal departments, mental health facilities, medical offices, call centers, real estate investors, and non-profit organizations. You should hire me based on my qualifications, my multifaceted experience, and continuous learning pursuits.

Experience

Private Real Estate Investor

Jun 2023 – Present

Hickory, NC

Part Time Real Estate Assistant (hybrid)

Assists in conducting market research Gathering relevant data and analyze market trends to identify potential investment opportunities Researching property values, rental rates, and economic indicators to help the investor make informed decisions Organizes property showings in the triangle (RDU) and coordinates with vendors for property repairs and maintenance Provides administrative support by managing documentation, maintaining financial records, and preparing reports Creates property listings and coordinates with the team about advertising campaigns

Google (contracted through Akorbi Workforce Solutions, LLC)

May 2022 – Oct 2023

Plano, TX

Paralegal / Legal Assistant (remote)

Investigated and drafted responses on average 30 consumer complaints from various State Attorney General’s offices per week Responded on average 105 UCC-1 lien filings per day with 100% accuracy on all drafts Assisted with small claims and litigation matters [drafting motions, NDA’s, settlement agreements, etc] Ability to work under extreme time constraints and analyze complex information Intaked 100 trademark and patent litigation claims per week Researched and analyzed law sources such as statutes, judicial decisions, legal articles, state and federal bills and other legislative materials Experienced multi-state e-filing and court docketing systems Demonstrated team work by identifying and resolving complex problems with product specialists Trained less experienced and new legal assistants and paralegals Ability to work all US Time Zones (EST, CST, MST, & PST)

National Speakers Association, Carolinas Chapter of Directors

Jul 2020 – Jul 2023

Raleigh, NC

Part Time Administrative Coordinator (hybrid)

Drafted Legal Documents for the Chapter which included: Affiliation agreements, Alliance agreements Antitrust compliance policies, Bylaws, and Policies & Procedures with minimal supervision Proofread vendor, caterers, and speaker contracts Managed Non-Profit marketing and program logistics for the board of directors monthly meeting Assisted with project governance and coordination of resources for this non profit organization; helped allocate $19,900 USD among membership fees, event dues, and marketing Supported in logistics for organizations remote and in-person events (board meetings, meet & greets, etc) Oversaw the online gift shop and organizations merchandise Coordinated, scheduled, ran, and recorded all meetings and conferences for the organization’s board of directors Booked travel and hotel accommodations for members and keynote speakers

Greenleaf Psychological & Support Services

Sep 2020 – Mar 2022

Durham, NC

Supervising Client Care Coordinator

Directly supervised coordinators, and admin assistants (the front office teams) Compiled and submitted weekly and monthly performance reports of the intake to client process Maintained awareness of escalate issues of suspected non-compliance or items needing additional clarification or immediate attention from an executive Researched and responded to questions from supervisors and other employees regarding specific Medicare, Medicaid, Tricare or Private Insurance issues on a case-by-case basis Processed over 200 referrals a month while analyzing and tracking the waiting list Scheduled clients in-person and remotely for over 15 providers daily Produced data metrics monthly on daily billable hours per Clinician Assisted with overdue payments and keeping records; collected over $41,000 of debt Notarized Affidavits upon Client-Provider approval Maintained the physical and electronic files to HIPAA and OSHA standards

Small Business Administration (Contracted with Consilio, LLC)

Mar 2020 – Sep 2020

Washington, D.C.

Contract Paralegal (remote)

Managed over 100 client cases per month Identified and resolved moderate issues and problems on assigned contracts and made recommendations to management or assigned attorney Prepared and revised contract agreement drafts under attorney supervision Supported the accounting team with filing and the upkeep of business licenses and tax forms Facilitated the preparation of client documents and maintained centralized records for contract materials such as business records, EIN #, commercial real estate deeds, residential mortgage documents, final probate documents, power of attorney, shareholder lists, trust documents, etc Collaborated with team members regarding workflow processes, internal projects, and admin tasks Demonstrated client-care by actively listening, concise note taking, and showcasing empathy Scheduled telephone conferences and virtual team meetings for attorneys and clients

Cindy Huntsberry Law Firm

Mar 2019 – Mar 2020

Smithfield, NC

Legal Assistant / Case Manager II

Ensured efficient workflow and adherence to firm policies and procedures Assisted attorneys in drafting legal documents, conducting legal research, and preparing for trial Managed pre-litigation cases, including organizing and maintaining case files, scheduling complex litigation court appearances, and coordinating with opposing counsel Conducted client interviews and maintained regular communication to update clients on case progress Utilized legal software and databases to track case developments and manage document production Assisted in the preparation of deposition outlines, witness lists, and trial exhibits Conducted legal research on various topics, including case law, statutes, and regulations Prepared and filed legal documents with courts and government agencies Assisted in the preparation of settlement agreements and negotiation of settlements with opposing parties Collaborated with attorneys and support staff to ensure efficient and effective case management

Jeffers, Mann, and Artman Pediatric

Dec 2016 – Mar 2019

Raleigh, NC

Lead Referral Coordinator / Front Office Medical Administrative Assistant

Oversaw daily referral process team operations, coordinated with the nursing, and management team regarding success metric goals, weekly performance reports, and monthly consultation rates Sent over 125 referrals a day, and following up with over 500 patients per day on the status of their consultation visit Responded to law firm subpoena requesting medical records and billing statements Team Build with other lead department heads about compliance and efficient ways to communicate and provide effective care Corresponded with health insurance companies to verify patients benefits, claims, pre-authorization/prior authorization, and referrals

Research Triangle Institute International

Mar 2016 – Dec 2016

Raleigh, NC

Medical Data Collection Abstractor / File Clerk

Extracted and entered relevant medical and financial information into Citrix-Athena database with 100% accuracy (handling sensitive patient information accordingly) Analyzed patient records to identify errors and missing information; make data retrieval calls regarding insurance types Contacted billing departments or compliance departments to discuss patient's vital records for a funded research program through DHHS and CDC Gathered monthly client feedback survey results, record data into database, and created detailed reports to illustrate trends, projections, and successes

Xerox/ACS Services

Jun 2014 – Mar 2016

Raleigh, NC

Health Insurance Quality Assurance Analyst (QAA)

Performed periodic audits to identify any issues, gaps, or non-compliance with quality standards. Reviewed 3 teams of 20 representatives work on products, processes, and documentation to ensure they meet the required quality levels. Offered constructive feedback to team members on their performance and work quality. Provided coaching and guidance to help team members improve their productivity and meet quality expectations. Established clear and measurable quality standards aligned with the team's objectives. Regularly monitor the team's performance against these standards to ensure they are consistently met.

Education

Bryan University

Feb 2018 – Jun 2020

Bachelor's of Science Degree, Paralegal Studies & Litigation Technologies

Bryan University

Jun 2016 – Feb 2018

Associates Degree, Health Information Management

Fay Strickland

Paralegal/Admin Assistant/Analyst/Client Care Coordinator

Skills