Hamza Tahir, Customer Support Representative

About

I am a Customer Service professional with more than three years of expertise handling complicated customer issues. Building solid customer relationships, developing brand loyalty, and enhancing customer engagement are all things I'm passionate about.

Experience

TurboLabz

May 2022 – Present

Remote

Application Support Manger

As an Application Support Manager for a gaming application, my primary responsibility is to provide exceptional support to our customers across multiple platforms, including but not limited to Zendesk, Google Play, iOS App Store, email, Facebook, and Discord. My role involves managing all aspects of the application's support, from responding to customer inquiries and technical issues to providing solutions and escalating complex issues to the appropriate team members when necessary. I lead a team of support representatives to ensure the efficient resolution of customer inquiries and maintain accurate records of all customer interactions. To be successful in this role, I possess excellent communication and problem-solving skills, as well as a deep understanding of the gaming industry and the unique needs and concerns of gamers. I am comfortable working in a fast-paced, dynamic environment and am able to multitask and prioritize competing demands to meet customer needs. In addition, I am committed to providing a positive customer experience and continuously seeking opportunities to improve customer satisfaction through feedback and data analysis. I am proficient in using various customer service tools and platforms and am constantly seeking to expand my knowledge and expertise in this area. Overall, my role as an Application Support Manager for a gaming application requires a high level of professionalism, technical expertise, and customer service skills to ensure a seamless and enjoyable gaming experience for all customers. I am responsible for ensuring the smooth operation of the application and maintaining customer satisfaction.

Area92

Sep 2020 – Mar 2022

Remote

Customer Service Team Lead

As a Customer Service Team Lead, my main duty is to oversee a team of customer service representatives who provide support to customers through various channels such as phone, email, and chat. I am responsible for leading and coaching the team to ensure that they provide excellent customer service, meet performance standards, and achieve our service goals. To excel in this role, I possess excellent communication and interpersonal skills, as well as a thorough understanding of the TV, internet, and phone services industry and the specific needs of customers. I can work effectively in a dynamic and fast-paced environment, prioritizing and multitasking to meet the diverse needs of our customers. Additionally, I am committed to providing a positive customer experience and actively seek out ways to improve customer satisfaction through feedback and data analysis. I have expertise in using a variety of customer service tools and platforms and continually strive to improve my skills and knowledge. Overall, as a Customer Service Team Lead, I am accountable for ensuring that our team provides exceptional support to our customers and that they receive the highest quality service possible.

Education

University of Central Punjab

Mar 2019 – Present

Bachelors of Science, Computer Science

Punjab Group of Colleges

Oct 2016 – Sep 2018

High School, Engineering

Abdul Qadeer Boys High School

Feb 2011 – Mar 2016

Secondary School, Computer Science

Pakistan International School Riyadh

Jun 2004 – May 2010

Middle School

Hamza Tahir

Customer Support Representative

Skills

Languages