Inusa Dauda, Customer Support Specialist

About

I’m a well-rounded Virtual Assistant. A responsible and dependable Customer Service Representative for 5 years. I have worked for Telecommunications, Fintech, Banks, Transportation company and Retail accounts, obtaining expertise in placing orders, service recovery for orders, billing, device troubleshooting and obtaining details of complaints.

Experience

Prestige Trust Intl LTD

Jul 2018 – Sep 2022

Nigeria

Data entry and Analytics

Maintaining 99% accuracy in fast-paced positions, entering 850-1000 records per day, increased efficiency by 30% at Prestige Trust Int'l Ltd by automating tasks with MS excel Macrons. Entering and Analysis Data using MS office including MS Excel, Foxtrot RPA, nTask, Power Bi, Tableau, and SQL etc Leverage on cutting edge technology for ease of doing business, and discharging my duties to overcoming challenges, I strive for dai

Eagle Scientific Tech

Dec 2021 – Aug 2022

Remote Role

Customer Support

Engage in issues Diagnose and troubleshoot technical, account setup and network configuration we ask customers targeted questions quickly understand the root of the problem, track computer system issues through to resolution, within agreed time limits, engage clients through a series of actions, via phone, email and chat, until they’ve solved a technical issue, we properly escalate unresolved issues to appropriate internal teams (e.g. software developers) provide prompt and accurate feedback to customers, by so doing my team was commended by the management for significantly improving customer loyalty to the brand of Eagle Scientific Tech.

Genius Global Consulting GGM

Jan 2022 – Jun 2022

Remote works

Telemarketing Assistant

Daily mailing, investigating vending opportunities talking to potential customers on the phone and selling products, prepared sales script and contacts customers over the phone, offer them best product or service, facilities available, promo and promotion, I'm successfully accomplishing my 90 phones daily set target. arranging qualified vending appointment through cold calling from the inhouse sales database on a virtual geographical area, assist in the development of sales database potential leads that lead to the surge in the organization revenue to about 200% returns. lead and train the dedicated database research staff.

Amaecom Global

May 2018 – Jul 2018

Kano Nigeria

Business Development Executive

Setting goals and developing plans for business and revenue growth, we achieve the plan 250% increase in our previous revenue, we established a research team which I was part of it that discovered new market to explore new clients, pursue leads and moving them through the sales cycle, developed quotes and proposals for prospective clients, setting goals for the business development team and developing strategies to meet those goals. We take advantage of the company conference Hall to be organizing series of training business development staff and attending conferences and industry events. Setting goals and developing plans for business and revenue growth, we achieve the plan 250% increase in our previous revenue, we established a research team which I was part of it that discovered new market to explore new clients, pursue leads and moving them through the sales cycle, developed quotes and proposals for prospective clients, setting goals for the business development team and developing strategies to meet those goals We take advantage of the company conference Hall to be organizing series of training business development staff and attending conferences and industry events.

First City Monument Bank

Dec 2016 – May 2018

Nigeria

Sales Executive

Sales corporate account to organizations which I was consistently achieving my set target of Seven account monthly and three million naira turnover monthly, Open and maintain customer accounts by recording account information and KYC. Recommend potential products or services, benefits and facilities that suits customers, general banking operations and administrative duties.

MTN Nigeria

Jun 2016 – Dec 2016

Nigeria

Customer Support

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. KYC management where I was able maintain uninterrupted data of customers, verify physical address ensure it tally with the information provided, manage large amounts of incoming calls and complains. Recommend potential products and services to management by collecting customer information and analyzing customer needs which help us to assign each customer according his cluster range.

Education

Bayero University Kano

Jan 2017 – May 2018

Master Degree, Finance

Bayero University Kano

Jan 2010 – Apr 2015

Bachelor Degree, Accounting

Inusa Dauda

Customer Support Specialist

Skills