Ivan Milosevic

QA & Account Manager | Expert in Data analytics & Team management

Message

Intro

Athens, Greece

QA & Account Manager at Teleperfomance

Consumer Services

Joined September 19, 2023

Skills

Languages

Danish

Native or Bilingual

Serbian

Native or Bilingual

English

Fluent

Croatian

Fluent

Norwegian

Intermediate

Swedish

Intermediate

About

With a proven track record as a QA Coordinator for a high-profile Google & Apple project, I have honed my expertise in data analysis and effective team management. Guiding a team of dedicated quality & data analysts, as well as collaborating with Subject Matter Experts (SMEs), has allowed me to finely tune my leadership and coordination skills.

Experience

Teleperfomance

Jul 2022 – Present

QA & Account Manager

- Team lead of 13 Quality & Business Analysts and 7 SMEs supporting production of 200+ FTE - Business analytics and dashboard development ( Power BI & Looker Studio ) - Act as the main point of contact for the client's quality global lead and internal global team leads. - Utilize Six Sigma and similar methodologies to streamline processes and drive efficiency improvements.

Teleperfomance

Jun 2018 – Jul 2022

Data analyst and Continuous Improvement manager

Sales and Service Projects | Nordic & UK market

Teleperfomance

Aug 2017 – Aug 2018

Customer Service & Sales Specialist

Supporting Apple online store for Nordic & UK market

Addiko Bank

Jan 2017 – Jul 2017

Loan Officer | Sales & Service Department