I’m a Jr. Project manager with over 4 years of experience. I hold a Certification in Google project management foundation certification which has equipped me with a strong understanding of project management methodologies and tools.
Experience
Canada express organization
Feb 2020 – Sep 2022
Tbilisi
Customer support agent
Addressed customers courteously using suitable methods and problem-solving skills. Utilized automated systems to log and retrieve call information.
Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Processing written customer inquiries
Updated and maintained database with accurate customer information and timely data entry.
Followed up with customers regarding product functionality and overall satisfaction
Comprehensive advice and clarification of customer queries
Monitor customer complaints reach out to provide assistance
