Nadia Razzaq, Recruitment professional

About

I'm a Pakistani native. I hold an international relations master's degree. I've worked in international sales, support, and customer service for around 18 years. Additionally, I have professional experience in digital marketing. I have the following skills. Telemarketing, which includes telesales, customer support, and luve chats .I worked as team leader,team Coordinator, having 12-15 team members under my

supervision.In

sales I was responsible for generating online revenues up front and keeping a presence online to satisfy given targets. • Develop, implement, and oversee strategic marketing to boost online sales while preserving profitability goals. • Abide by the rules in place to deliver top-notch sales and customer support services via incoming and outgoing calls, live chat, and emails. • In charge of team member training. • Email communication with customers. • Both before and after-sale customer care. • Professionally and successfully employs sales skills to generate desired sales. • Making calls to customers, doing research, and keeping a database current. • cultivate sources for potential customers. • Overcome customer resistance to the items, reviews, and comments about the pricing and content of the products. Promotion on social media. There, I worked on a variety of projects. (creating content, writing blogs, using Canva to create posts, tracking social media reports, creating presentations, designing proposals).

Experience

FBS Digital

Sep 2021 – Mar 2022

United Kingdom

Digital marketing Assistant

Creating and implementing a social media strategy that is in line with corporate objectives. • To demonstrate an effective return on investment, deliver reliable reports and analyses to clients and company management (ROI) • Create, edit, publish, and share compelling content on a daily basis (e.g. original text, photos, videos and news) • Keep an eye on SEO and site traffic data. • To achieve brand consistency, collaborate with other teams such as marketing, sales, and customer service. • Communicate with followers, reply to questions promptly, and keep an eye on client feedback. • Ensure that the design of your social media profiles is up to par (e.g. Facebook timeline cover, profile pictures and blog layout) • Propose and execute new features, such as promotions and competitions, to increase brand recognition. • Keep up with the latest social media, design, and application technologies and trends.

Salsoft technologies

Jul 2019 – Jul 2021

Karachi ,Pakistan

Assistant Manager International Sales

Collaborate with the Sales team to ensure that customers receive great sales and support across various channels such as phone, chat, and email. • Make sure all outstanding queries are handled and updated on a timely basis. • Developing sales improvement and business expansion strategies. • Innovative ideas are required, as well as knowledge of new marketing and sales tactics. • Understanding and knowledge of the target market • Ensure that personal and team goals are met on time. • Reporting to upper management on a monthly and weekly basis. • Address any questions or concerns that Team Members may have. • Provide new team members with training and keep all team members up to date on new developments, announcements, and other information.

Axact

Apr 2013 – Jun 2019

Karachi ,Pakistan

Assistant Manager International Sales

Responsible for generating online upfront sales and maintaining a web presence to meet the assigned goals. • Create, develop, and manage strategic marketing to increase online sales while maintaining profitability targets. • Follow established guidelines to provide quality sales and customer support services via inbound and outbound calls, live chat, and emails. • Led a ten-person team according to a set of guidelines. • In charge of training team members. • Correspondence with the consumer via email. • Customer service both before and after the sale. • Uses sales talents professionally and effectively to achieve targeted sales. • Contacting customers, conducting research, and maintaining a database. • develop sources of potential clients. • Overcome client’s resistance/objection to products/ feedback/ comment relating to product content and pricing. • Maintain an effective tracking system for inquiries to the confirmation or release stage. • Achieve sales activity within specified time Flexible to long working hourso

Education

University of Karachi

Feb 2011 – Jul 2015

Masters, International Relations

Nadia Razzaq

Recruitment professional

Skills

Languages